Below are the most common calls we receive regarding downloading. If you encounter a problem that is not listed here, please call the CIRS Hotline.
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Problem
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Solution
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Download isn't working.
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Confirm you were given download authority on the CIRS001 Action Request.
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Verify the host filename is typed correctly.
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Confirm the host filename is enclosed in single quotes and does not have any spaces before or after the filename.
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Verify your File Transfer Settings.
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Downloaded data has strange characters.
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Specify a format (e.g., LOTUS) in your request and generate the hold file again. Packed fields and smart date fields are not readable when downloaded.
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Wrong data or no data in downloaded file.
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Before downloading, verify the data by browsing the hold file and or batch report.
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Received ABEND message when download was initiated.
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You do not have download authority. Contact your CIRS Security coordinator to request download access.
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Transfer fails before completing.
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Check your File Transfer Settings. If using Attachmate EXTRA, be sure 'buffered' transfer is selected.
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