Friday, October 18, 2019
Session I: 9:30 a.m. – 10:30 a.m.
“ALEXA. How Will Artificial Intelligence Transform Education?”
Yakut Gazi, Associate Dean, Learning Systems, Georgia Institute of Technology
This session will focus on the top three artificial intelligence (AI) trends that will potentially transform higher education. Participants will explore the possibilities, challenges and implications for practice. Technological advancements are now expected to support teaching, learning and student services in all postsecondary institutions. This session will explore opportunities on the horizon and help participants understand how AI can potentially improve student success. Artificial intelligence (AI) is being incorporated in the most basic student interactions across the university and by 2025, it is expected to grow to a $6 billion education industry.
View Session I - Room 1
It Takes a Village: Assessing Campus-wide Advising
Sherri Watson, Student Engagement & Enrollment Services, Old Dominion University
Ann Werbach, InsideTrack
The CSU has prioritized improving advisement systemwide as a key strategy to increase student success and close equity gaps. Rethinking campus-wide advising practices has led to reexamining current student support services. This session will focus on how campuses are using detailed needs assessments of their advising structures to identify gaps in service and strengthen student supports. This session will share lessons learned from assessment to implementation in transforming the advising culture across the campus community.
View Session I - Room 2
Student Success From a Student’s Point of View
CSU Student Panel
The student voice is one of the most valuable assets institutions have as they endeavor to improve degree completion. The diversity of student backgrounds and experiences must be at the forefront of administrative discussions and decision-making processes. It is imperative to ensure students’ social and cultural capital is central to creating programs and solutions addressing completion and equity goals. This session will feature a panel of diverse CSU students in a candid conversation about critical issues associated with the quality of the student experience and what is required to advance the goals of Graduation Initiative 2025.
Danny Gancayco, California State University, East Bay
Areline Naranjo, California State University, Stanislaus
Coral L. Olynyk, California State University, Chico
Kimberly Silverio-Bautista, California State University, Northridge
Zachary Smith, California State University, San Bernardino
Danny ####, California State University, East Bay
Facilitator: Brandon Tsubaki, Assistant Director of Student Engagement, California State Student Association
View Session I - Room 3
Friday, October 18, 2019
Session II: 10:40 a.m. – 11:40 a.m.
Using Process Mapping to Understand the Student Experience
Alex Aljets, University Innovation Alliance Fellow, Oregon State University
It is often stated “that the most difficult part of attending college should be the academic work in the classroom rather than navigating the various bureaucratic processes and structural effects of a university”. This session will examine how campuses utilize process mapping to reevaluate the student experience. One campus, for example, discovered that incoming students received more than 400 emails from various departments across the university. Process mapping is a technique that can improve cross-campus coordination to streamline messaging and improve communication, direction, and support for students. This session will demonstrate how campuses can create visual workflow diagrams to map campus processes in the interest of better serving students. Many universities must now reconsider the effectiveness of traditional systems given the changing needs of students and how they consume information today.
View Session II - Room 1
Using the BCSSE Survey to Generate Targeted Support and Interventions for First-Year Students
Thomas E. Miller, Executive Advisor and Associate Professor of Education, University of South Florida
Michelle Bombaugh, First Year Retention, Office of Academic Advising Initiatives, University of South Florida
Campuses across the country are using the Beginning College Survey of Student Engagement (BCSSE) results to reshape programs that are crucial to the first-year experience. As a companion to the National Survey of Student Engagement (NSSE), the BCSSE is tailored to first-year and transfer students. This past year, 17 of 23 CSU campuses administered the BCSSE. This session will feature colleagues from the University of South Florida who worked across campus divisions using BCSSE data to deploy predictive analytics, communicate the make-up of their incoming class to faculty and identify students for early interventions. These strategies resulted in a 90 percent retention rate and increased their six-year graduation from 51 to 73 percent between 2010-2018.
View Session II - Room 2
Student Success From a Student’s Point of View
CSU Student Panel
The student voice is one of the most valuable assets institutions have as they endeavor to improve degree completion. The diversity of student backgrounds and experiences must be at the forefront of administrative discussions and decision-making processes. It is imperative to ensure students’ social and cultural capital is central to creating programs and solutions addressing completion and equity goals. This session will feature a panel of diverse CSU students in a candid conversation about critical issues associated with the quality of the student experience and what is required to advance the goals of Graduation Initiative 2025.
Danny Gancayco, California State University, East Bay
Areline Naranjo, California State University, Stanislaus
Coral L. Olynyk, California State University, Chico
Kimberly Silverio-Bautista, California State University, Northridge
Zachary Smith, California State University, San Bernardino
Danny ####, California State University, East Bay
Facilitator: Brandon Tsubaki, Assistant Director of Student Engagement, California State Student Association
View Session II - Room 3
Moving from Insight to Action: Leveraging Data to Transform our Approach to Student Success (Not available on livestream)
Jeff Gold, Assistant Vice Chancellor, Student Success & Strategic Initiatives
Michael Wiafe, President, Cal State Student Association
Bring your energy, and be prepared to roll up your sleeves and wrestle with the data! This interactive session will engage participants in a collective exploration of how data can transform our ability to foster evidence-based discussions that further student success. Leveraging the CSU Student Success Dashboard and highlighting the student voice, participants will be challenged to think deeper about how they use data to promote intentional decision making across campus.