Employee Assistance Program (EAP)​ Empathia Life Matters Resources

It’s natural to experience stress and anxiety in the face of a threat that we cannot control. If you need help coping with the uncertainties of COVID-19, or have a family member that needs help, reach out to your campus EAP. The EAP has trained clinicians available that can provide confidential support and helpful information to assist you, or a family member, through these challenging circumstances.

All CSU campuses provide EAP to both staff and faculty with most offering employee assistance through Empathia, while others provide the same quality of care through different offerings. Please contact your campus HR for more details.

Re-entry from COVID-19: Managing Fear and Anxiety​ Webinar

As we look towards returning to the office and/or campus, we want to remind you about information and resources you may find helpful as we prepare for this transition.

​Plan to attend this Systemwide Webinar offered by LifeMatters, our Employee Assistance Program

Tuesday, May 11 from 10:00-11:00 a.m.

Registration is not required, but space is limited.


To Join:

  1. Go to Prohealthcare.webex.com  
  2. Enter your name and email address
  3. Enter the session password: u2SdpfNny54
  4. Click "Join Now" and follow the instructions that appear on your screen.​

Child Care Resources

Child Care

Empathia Life Matters also offers child care resources such as pre-screened referrals for your child care needs in your area such as:

  • Child Care Centers and Family Child Care
  • Nanny and au pair agencies
  • Before and after-school care
  • Summer Camps

To get started you will need to call LifeMatters directly at 800-367-7474 and the a WorkLife Specialist will connect you and :

  • Determine your specific needs
  • Assist in searching for providers in your area
  • Ability to contact each provider to see the availability, rates and services available
  • Send three verified referrals that match your child care needs in two business days


Empathia Life Matters also offers tutoring services that can help​ your student succeed with school. You may find a professional tutor by calling 800-367-7474 and are available for all students who need tutoring with elementary to college-level coursework.

For more information regarding Child Care Resources below are some helpful documents.

Child Care Guide

Tutor Flyer

Senior Care Resources

Senior Care

LifeMatters can help with finding Senior Care Services. The Senior Care offers consultation with a geriatric professional regarding elderly care concerns, which include:

  • A parent's recent forgetfulness
  • Safety at home solutions
  • An older family member's injury or illness
  • Parent's driving safety
  • Insurance, SSI, and Medicare questions
  • Housing and care options

Through this service the following services are available :

  1. Care Advisory Services: Support and advise on dealing with the range of services available to elders
  2. Care Management Services: In-home assessments or consultations, facility evaluations, family consultation meetings, and ongoing care management.

To access these services, call 800-367-7474 or visit the LifeMatters website and use your Campus Code*.
*Only available on CSU campuses that offer EAP through LifeMatters.

Senior Care Guide

For campuses that offer EAP through LifeMatters by Empathia, this is a free, confidential counseling service that can assist you with recovering from the emotional and financial impact of the COVID-19. Additional resources include referrals to local non-profit organizations, along with community based support. The toll-free number for LifeMatters is (800) 367-7474. If you are outside of North America you can call collect at (262) 574-2509.

Empathia has a special Coronavirus section at the top Empathia's  website (www.mylifematters.com), which has resources and additional information. In order to view all resources, you must sign-in Contact your Human Resources department for your campus specific sign-in password. In addition, Empathia has a “COVID-19 Resources Center", which is located on the site.

Read Related Articles on the Empathia Website 

Campus Information

Please check your campus for specific information.