ITRP Tec Lab

Customer Satisfaction Survey

Contact Info:

Test Lead/Contact:

Campus:

Contact Phone Number:

Email:

 
Please provide detailed answers to the following questions:
Technology

Was all necessary equipment provided during testing?

If not, what was missing?

Was sufficient internet access provided during testing?

Was it easy to connect to the internet?

Please list any additional equipment that would have been helpful:

 
User Support

Was it easy to schedule time in the lab?

If not, what were the difficulties?

Was the request form processed within 2 business days?

If not, when was it processed?

Was it easy to gain access to the lab during the scheduled time?

Did the facility/physical environment support satisfactory completion of the testing?

Was technical expertise provided by the lab staff when needed?

 
Testing & Documentation

Was an orientation
to the lab provided?

Was it helpful?

Were the procedures to be followed during testing clear and understandable?

If not, what was unclear?

Were adequate instruction and documentation related to testing provided?

If not, what was missing?

Was it easy to follow procedures for documenting testing results?

If not, what was difficult to follow?

 
Suggestions

Please provide any suggestions for improvements to the physical/technical environment of the lab:

Please provide any suggestions for improvements to the policies/procedures of the lab:

Please provide any other suggestions for improvements to the lab:


Content Contact:
TEC
4665 Lampson Avenue
Los Alamitos, CA 90720
Technical Contact:
webmaster@calstate.edu
Last Updated: August 02, 2007