Simplify. Streamline. Automate

Reduced Costs and Improved Services

Merely cutting costs in the current period, while beneficial, is not Synergy’s primary intent, as cutting costs alone generally does not require a shift in how and what things are done. The CSU is evaluating opportunities to share services whenever practical or possible looking to reduce costs and improve services. If routine administrative activities and transactions are put under the control of a shared service center, they can be simplified, streamlined, and automated, creating economies of scale and allowing implementation of new financial disciplines.

Procure-To-Pay Shared Services

The CSU spent approximately $850 million in fiscal year 2010/11 on goods and services. The Procure to Pay (P2P) Shared Services Initiative seeks to leverage the success of implementing the Common Financial System and improve the efficiency and effectiveness of processes to purchase and pay for goods and services. A transformational redesign of P2P processes is being considered which is very similar to those now common in the private sector and currently being adopted successfully by other higher education institutions. These changes would seek to:

  • Implement a common process approach across the university
  • Deploy a common system to support common processes
  • Implement shared services
  • Enable strategic procurement
  • Support movement to electronic invoicing and payments
  • Provide metrics for managing services and promote continuous improvement

This transformation effort would be a multi-year project and require significant investment in time and financial resources. Some aspects of the proposed design, such as expanded strategic sourcing and wider use of electronic payment options, are already underway. Once fully implemented, proposed changes represent an overall cost savings opportunity of tens of millions of dollars per year.

Campuses Sharing Services

Campuses are successfully collaborating and sharing services to avoid costs and improve the efficiency and effectiveness of their operations. Numerous campuses are sharing employee expertise or technical skills and campus infrastructure:

  • Joining together to share police and public safety dispatch services
  • Sharing capital project management services to save costs and add expertise
  • Environmental health and safety training administration
  • Shared environmental health and safety administration services
  • Sharing technology support to improve service and manage costs
  • Broadening implementation of self-service absence management to increase efficiency and effectiveness
  • Sharing parking ticket management to manage costs and ensure compliance
  • Creating a learning management system consortium to leverage knowledge and talents
  • Eliminating costly and redundant auxiliary administrative functions through shared services
Last Updated: March 04, 2013