CSU Quality Improvement

History of Systemwide Projects 1993-Present


This History document can be downloaded in its entirety:
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I.
1993-94

II.

1993-94

Process Mapping

III.

1994-95

Process Mapping

A.

Student Counter Services

B.

Facilities

IV.

1995-96

Sixteen Campus Benchmarking Project

V.

1996

Process Mapping

A.

Worker's Compensation and Unemployment Insurances

VI.

1997-98

Thirteen Campus Benchmarking Project

VII.

1997

Customer Satisfaction Survey

VIII.

1997

Process Mapping

A.

Human Resources

IX.

1998

Process Mapping

A.

Delivery/Distribution Services

X.

1998

Mini Benchmarking Project

XI.

1998-99

Introduction to Frameworks

XII.

1999

Name Change

XIII.

1999

Customer Satisfaction Survey

XIV. 2001 Introduction of pbviews
XV 2004 Customer Survey becomes Web-enabled
XVI 2004 Action for Excellence
XVII 2004 Web Seminar
XVIII. 2004 Audit Initiative

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Alexis Naiknimbalkar
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Last Updated: October 16, 2006