|
August
2009 |
E-News for the CSU Quality Improvement
Community |
Vol. 9, No. 3 |
||||||
|
In This Issue |
||||||||
|
Customer
Satisfaction Survey Update Excellence in Higher Education Overview Presentation by
Dr. Brent Ruben |
||||||||
|
The QI Program staff created 93 surveys in the 2009 Satisfaction Survey process. These consisted of 78 standard surveys conducted at 14 campuses in 16 different functional areas, and 14 new, custom surveys conducted for 9 campuses. As of today, the individual campus standard survey reports have all been completed and distributed. The 2009 reports were enhanced over previous years’ reports by: - Adding charts for all primary data tables - Adding several new types of charts to selected surveys - Expanding the reports to have individual sections with respondents separated into Students, Faculty or Staff for surveys that included respondents from more than one identifiable group. These surveys were Facilities, Library, Parking and University Police. By the end of September,
we plan to have completed all custom survey reports and the Systemwide
comparison reports. We took considerable effort this year to collect more
detailed information about how campuses had selected their samples and
administered their surveys. Prior to completing the comparison reports, we
will be reviewing this background information to ensure that there is
reasonable comparability between the campus results. This analysis may lead to
some updates to the final form of the comparison results. We plan to use the
additional information gathered to identify recommended practices for future
surveys. To help our survey owners and sponsors better understand how to interpret survey results and how to use the reports to identify opportunities and select priorities for improvement, we have scheduled a webinar for September 30th, from 10am to noon. As we near this date, survey owners will be sent a webinar invitation via email. Your campus can also schedule additional webinar sessions to review your specific survey results by contacting Ken DeVane at kdevane@calstate.edu.
|
||||||||
|
Excellence
in Higher Education Overview Video by Dr. Brent Ruben |
||||||||
|
Excellence in Higher Education (EHE) is an integrated approach to assessment, planning, and improvement specifically designed for use in colleges and universities. It combines accreditation concepts from WASC and other accrediting bodies with the Malcolm Baldrige performance excellence framework. The CSU Quality Improvement Program is supporting the adoption of EHE by providing information and training opportunities, and helping to develop EHE facilitators at campuses. An EHE overview presentation (46-minutes) narrated by Dr. Brent Ruben is now available on the Quality Improvement website: http://calstate.edu/QI//EHE/player.html. |
||||||||
|
||||||||
