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June 2008 |
E-News for the CSU
Quality Improvement Community |
Vol. 10, No. 1 |
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In This Issue |
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Announcing Sarah Whyte as the new Chair of
the Quality Improvement Planning Committee CSU Customer Satisfaction Survey Status Excellence in Higher Education Pilot 2007/08 Biennial Quality Improvement Report 2009 NCCI Leveraging Excellence Award 2008 Quality Improvement Symposium Free Online Technical Book Resource |
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Welcome |
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Announcing Sarah Whyte as the new Chair of
the Quality Improvement Planning Committee This
last spring, Sarah Whyte became the new chair of the California State
University’s Quality Improvement (QI) Planning Committee, charged with setting the
direction for the QI Program across the system. She replaced
Katy Rees of CSU San Marcos who served as the chair from July 2005 through
February 2008.
The CSU Sacramento director of Strategic Planning & QI has been involved in campus quality improvement efforts since the early 1990s and has been a member of the CSU QI Planning Committee for over 5 years. (Read
More)
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CSU
Customer Satisfaction Survey Status |
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The 2008 CSU
Systemwide Customer Satisfaction Surveys had a high level of participation, with
a total of 166 deployed across 19 campuses. The analysis and reporting is
in-progress and we anticipate it to be completed by mid-July. If you have any
questions please contact Ken DeVane at kdevane@calstate.edu. |
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The Excellence in
Higher Education (EHE) Pilot was held in Los Angeles on May 13-14. ·
38
CSU faculty and staff registered/attended. ·
All
CSU divisions were represented. ·
Consensus
that the training is very valuable; could support Access to Excellence campus
implementations. ·
A
select group stayed for a post-training trainer-led (Dr. Ruben) meeting to
discuss the potential for EHE implementation in CSU; the QI planning and
steering committees will consider applicability for CSU and possibility for
support of the EHE by the CSU QI Program. |
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Campus representatives
recently attended sessions to discuss travel and expense related best
practices, which practices the CSU could consider adopting, and process and
technical considerations surrounding each practice. Future state best practice design
recommendations will be developed and shared with key stakeholders the week
of July 21.
For more information contact Robyn Pennington at rpennington@calstate.edu. |
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Every other year the
CSU Quality Improvement Program creates a report to recognize and share
Quality Improvement (QI) initiatives throughout the system. This highly
visible report will be presented to the Board of Trustees and distributed to
campus Presidents in early 2009. For reference, here is
a link to the 2005/2006 report: http://www.calstate.edu/QI/presentations/QI_Report_05_06.pdf The Quality
Improvement Facilitator (QIF) at your campus has been designated to query,
collect and compile QI initiative information for your campus. If you have an
initiative that you think should be included in the report, contact the QIF
at your campus. Submissions are due August
15, 2008. |
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Invitation
to Apply: 2009 NCCI Leveraging Excellence Award |
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Through the Leveraging
Excellence Award Program, National Consortium for Continuous Improvement in
Higher Education (NCCI) recognizes initiatives where effective academic and
administrative practices have been successfully implemented beyond one
department, campus, or institution. While other awards exist to recognize
excellent improvements or innovations, the unique distinction of this award
program is dissemination or scaling of those improvements/innovations for
leveraged impact. We look for initiatives that have resulted in
significant impact on quality, efficiency, service, or learning. NCCI's web site www.ncci-cu.org gives full information on the
award, as well as the online application process. Applications are due October 1, 2008. |
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The 2008 California
State University Quality Improvement (QI) Symposium held on February 27,
2008, at the Paradise Point Resort & Spa in San Diego, California was a
great success. This event had a record attendance and provided a wonderful
opportunity for learning and networking through various concurrent breakout
sessions and keynote speaker. Link to
presentations. The
QI Symposium will not be held in 2009. 2008 QI Award
Winners
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Looking for a
technical reference book? Look no further, at Safari Tech Books Online you
can view titles such as: ·
Strategic
Planning For Dummies®, ·
Balanced
Scorecard Strategy For Dummies®, ·
Excel®
Bible, ·
Office
2007® Bible and many more. http://proquest.safaribooksonline.com/?uicode=calstate |
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Name the 2008 QI
Symposium Keynote Speaker. The first 5 correct
submissions win QI Beach Carriers! Send answers to Larry
Kimaara: lkimaara@calstate.edu |
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Continued
from page 1.
Article by Kim Nava, Sac State Bulletin
Sarah Whyte knows a thing or two about quality improvement.
The director of Strategic Planning and Quality Improvement has been on campus in Administration and Business Affairs for 30 years, beginning as a clerical assistant. She worked her way up to assistant to the vice president, later assuming additional responsibility for the division budget, quality improvement program and a variety of special projects and initiatives.
Currently, she’s planning for the future of
the division in alignment with the campus’ Destination 2010 initiative and
new Strategic Plan.
“Quality improvement means striving for
excellence within our organization,” Whyte says. “We are always looking to
improve in three areas: processes, how employees are treated and how
customers are treated. Also, as custodians of the University’s financial
resources, we focus on proactive communication and relationship building to
assist campus business partners with their stewardship responsibilities. “Destination 2010 calls for the building of
a welcoming campus,” she says. “We do this in several ways. By streamlining
and automating processes, we can facilitate access to campus services. In
working on providing the best customer service, we become ambassadors of the
campus. We strive to develop high employee morale to support that.” In addition, Whyte chairs two division
committees—the Destination 2010 Leadership Council, a strategic planning body
comprised of senior managers and staff, and START (Strategy Team: Achieving
Results Together), which identifies strategies to strengthen the link between
ABA staff and Destination 2010. “START is essentially a network that spreads
news about ABA activities and gathers feedback from staff to help inform
decisions,” Whyte says. The team will focus on staff programs, particularly
those centered on recognition. The START staff members help to promote
division-wide understanding of ABA’s planning process through a Balanced
Scorecard, a strategic framework which organizes the division’s long-term
goals into the four major categories that drive success: people, processes,
customers, and stewardship and image. Whyte was also appointed as a certified
reviewer of the Baldridge improvement program of the California Awards for
Performance Excellence (CAPE). CAPE is administered by the California Council
for Excellence, a non-profit organization. CAPE encourages California
organizations in all sectors to improve through a performance excellence
program named for Malcolm Baldridge, the U.S. Secretary of Commerce from
1981-87. Known for his dedication to quality improvement as a key to the
country’s prosperity and strength, Congress named the Baldridge National
Quality Award in his honor. “As a Baldridge examiner, I’m able to evaluate
applicants for the quality improvement awards,” Whyte says, “And because of
that, I have a wonderful opportunity to learn the best business practices and
apply that knowledge to our division’s processes.”
Links to: QI Steering
Committee, QI Planning Committee, QI Facilitators |