CSU Quality Improvement
August 2007 E-News for the CSU Quality Improvement Community Vol. 7, No. 2
In This Issue
Welcome Ken DeVane, Alexis Naiknimbalkar and Larry Kimaara

2008 Quality Improvement Symposium

2007 QI Award Winners

CSU San Jose IPMA-HR Agency Award

San Bernardino Facilities Services APPA Award

NACUBO 2007 Distinguished Business Officer - Richard P. West

Invitation to Apply: New NCCI Award for Leveraging Excellence

Welcome

We are pleased to announce the addition of Ken DeVane, Project Manger, Alexis Naiknimbalkar, Project Manager and Larry Kimaara, Support Analyst to the CSU Quality Improvement (QI) Program team!

Ken DeVane Ken DeVane comes to us with over 15 years of management and quality consulting experience in the aerospace and healthcare industries. In Ken’s past positions he has developed courses on statistical quality methods and conducted numerous training courses for analysts and project team leaders and facilitators on quality fundamentals and effective team processes. He has also done extensive work both leading or facilitating teams, coaching and mentoring other team leaders and facilitators, and providing analytical and project management support for a wide variety of performance improvement efforts. Ken is a graduate of three CSU campuses. He earned his BS in Mechanical Engineering from San Luis Obispo, an MBA from San Diego, and an MS in Management Science from Fullerton. He is also an American Society for Quality Certified Six Sigma Black Belt. His main focus will be on working closely with the Chancellor’s Office and the campuses in utilizing pbviews and survey tools to develop measures and solutions for various functional areas.

Alexis Naiknimbalkar Alexis Naiknimbalkar comes to us with over 11 years of project and data management experience in the environmental engineering industry. Alexis focuses on the QI Symposium, workshops, events and communication efforts, such as the newsletter and the website. He also facilitates training and works with campuses on process mapping, pbviews and Balanced Scorecard efforts. In his past positions he has been involved in process mapping and improvement efforts and also worked with key performance indicators. He earned his BS in Environmental Science from Washington State University, and an MBA and BS in Computer Systems from City University of Seattle.

Larry Kimaara Larry Kimaara comes to us with over 9 years of analyst experience in the manufacturing, insurance and temporary staffing industries. In past positions, Larry has served as a pricing analyst preparing pricing matrices for customer RFP’s and also as a research analyst compiling company best practice metrics and identifying areas of improvement. Larry’s main focus will be working closely with the Business Solutions Services team to support the CSU Quality Improvement Program by preparing newsletter content, administering surveys, conducting data analysis, and providing support for the pbviews performance management system. Larry is a graduate of California State University, Long Beach where he earned his BS in Management Information Systems.

Events and News in Quality
2008 Quality Improvement Symposium- Early Bird Registration Open
2008 QI Symposium

The 2008 California State University Quality Improvement Symposium will be held on February 27, 2008, at the Paradise Point Resort & Spa in San Diego, California. This event provides a wonderful opportunity for learning and networking through various concurrent breakout sessions and keynote speaker.

Robin Lawton Robin Lawton, best-selling author of Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed, has been selected as the keynote speaker for this event.

With over 25 years of experience directing innovative leadership in both industry and government organization, Lawton has been a featured presenter at international and domestic conferences sponsored by the Chamber of Commerce, Japan Management Association, American Management Association, American Quality Institute, International ISO Conference, Minnesota Healthcare Association, American Society for Quality (ASQ)and many others.

Mr. Lawton is a provocative, humorous and engaging speaker. He was recently ranked #1 out of 88 speakers at the 2007 ASQ World Quality Conference. More information »

Past attendees have included system executives; university presidents and vice presidents; finance and human resource directors and managers; public safety, risk management, and parking administrators; procurement officers; institutional research directors; student health and services professionals; and auxiliary organization managers—all those at the system and campus levels who are dedicated to quality improvement, streamlining processes, and getting results. The symposium also draws participation from universities and colleges around the western region.

For registration and additional information go to: www.calstate.edu/qi, or
contact Larry Kimaara at (562) 951-4557 or lkimaara@calstate.edu.

2007 QI Award Winners

While the results of our quality improvement efforts are the true rewards for our hard work in striving to make the CSU better, there are those individuals who deserve special recognition. Each year, we make it a point to do so at the annual QI Symposium. The recipients of the Quality Improvement Awards for 2007 are:

Awards Categories
San Jose IPMA-HR Agency Award

The International Public Management Association for Human Resources (IPMA-HR) is an organization that represents the interests of human resource professionals at the Federal, State and Local levels of government. IPMA-HR members include all levels of public sector HR professionals.

Out of twenty agencies that were nominated and four possible awards, the Human Resources Department at San Jose State University brought home the Agency Award for Excellence in the Western Region for the large (2,000 to 9,999 employees) agency category.

The award was presented at the Western Region – IPMA-HR Conference in Paradise, Arizona May 9-11, 2007, where Maria Elena Rivera, the SJSU, HR Associate Vice President presented on the topic “Creating an Exchange Relationship that Really Works". In less than two years, the SJSU Human Resources Department transformed to become a strategic, accountable and quality driven organization. The department was recognized for the overall quality of their program initiatives, accomplishments, and contributions that exceeds the normal operation of a good government human resources program.

If you want to learn more about the SJSU Human Resources strategy, programs and initiatives, visit their website at http://www.sjsu.edu/hr/.

San Bernardino Facilities Services APPA Award

APPA is an association that serves educational facilities professionals (formerly the Association of Physical Plant Administrators). APPA’s membership consists of more than 1,500 learning institutions encompassing over 5,200 individuals throughout the United States, Canada, and internationally.

Pictured left to right: David DeMauro, Blake Brooks, Deidre Kobziff, Mike Gormandy, Tony Simpson, Kevin Doyle, Simmie Jones, and Ruth Maddi.
Pictured left to right: David DeMauro, Blake Brooks, Deidre Kobziff, Mike Gormandy,
Tony Simpson, Kevin Doyle, Simmie Jones, and Ruth Maddi.
A QI Journey to Excellence in Facilities Management
By Dolores Basilio, Senior Manager/Quality Improvement and Special Projects, CSU San Bernardino

Congratulations to Cal State San Bernardino (CSUSB) and their Facilities Services for the Award for Excellence from APPA! The Award for Excellence is APPA’s highest institutional honor for outstanding achievements in management of educational facilities. APPA is an organization that supports those responsible for the facilities of educational institutions. This is only the second time a CSU campus has received this distinction since Sacramento State was honored in 1989. They were able to accomplish this achievement with the support of leadership and the employment of quality improvement tools.

APPA’s recognition of excellence validates CSUSB’s President Albert Karnig’s declaration that the campus is one of the most scenic campuses in California with its spacious 430 acres, greenery that ‘greets the eyes everywhere,’ and its modern buildings. Tony Simpson, Director of Facilities Services, compliments his staff in Facilities Services saying, “All our staff work so hard to maintain a quality campus environment.” Vice President for Administration and Finance, David DeMauro, appreciates the APPA recognition of excellence from colleagues across the country and applauds Facilities Services staff for their exceptional performance. Full Article

NACUBO 2007 Distinguished Business Officer - Richard P. West

Richard P. West

Annually, the National Association of College and University Business Officers (NACUBO) presents an award to recognize outstanding achievement in the field of business and financial management in higher education. In 2007 CSU’s Executive Vice Chancellor and Chief Financial Officer, Richard P. West, received the NACUBO Distinguished Business Officer award. The nomination was submitted on Richard’s behalf by all 23 campus business/finance vice presidents, as well as Chancellor Charles B. Reed. The award selection committee unanimously endorsed his receipt of the award. Full Article





Invitation to Apply: New NCCI Award for Leveraging Excellence
NCCI

The National Consortium for Continuous Improvement in Higher Education (NCCI) invites members of the higher education community to apply for a new award that recognizes leveraged improvement. "With this award, NCCI will recognize innovative approaches for leveraging the impact of best practices," said Rick Wallick, NCCI President, in announcing a new award, the NCCI Award for Leveraging Excellence. "While many institutions are engaged in designing and implementing innovative best practices, this award will recognize cases when such improvements are actively applied elsewhere for greater impact. We are looking for examples where excellence expanded beyond its origins has resulted in significant impact - improved service, improved outcomes, increased satisfaction, revenue generation, and/or cost savings." Wallick encourages NCCI members to consider applying and to encourage others who have leveraged their improvements to apply.

The award selection panel includes Mohammad H. Qayoumi, President, California State University, East Bay.

NCCI's web site www.ncci-cu.org gives full information on the award, as well as the online application process. Applications are due October 1, 2007.

Contest Giveaway

Name the first CSU Campus to win an APPA award.

The first 5 correct submissions win insulated QI Stainless Steel Mugs!

Send answers to Larry Kimaara: lkimaara@calstate.edu

Quality Improvement Calendar
Date Events
September 2007
13-14
CSU QI Program Planning Committee Meeting - Humboldt
October 2007
4
18
CSU QI Program Steering Committee Meeting Conference Call
CSU QI Program Planning Committee Conference Call
November 2007
15
CSU QI Program Planning Committee Conference Call
December 2007
6-7
CSU QI Program In-Person Planning Committee at San Diego (held at Paradise Point) review logistics for Symposium
January 2008
17
CSU QI Program Planning Committee Conference Call
February 2008
7
21
26-27
CSU QI Program Planning Committee Conference Call
CSU QI Program Planning Committee Conference Call
CSU QI Program Symposium in San Diego and Pre-Meetings
March 2008
20
CSU QI Program Planning Committee Conference Call and Symposium Debrief
April 2008
17
CSU QI Program Planning Committee Conference Call
May 2008
15
CSU QI Program Planning Committee Conference Call
June 2008
19-20
CSU QI Program In-Person Planning Committee - TBD