This course combines the Malcolm Baldrige performance excellence framework with accreditation concepts. The CSU Quality Improvement Program is evaluating EHE to determine how it can be applied at our campuses. This course is an opportunity for individuals from a variety of functional areas and disciplines to learn the details of applying the EHE assessment model and to have input into that planning process. This model is scalable and can be utilized by individual departments or entire divisions or universities.

Dr. Brent Ruben is Professor of Communication and Organizational Psychology, and Executive Director of the Center for Organizational Development and Leadership at Rutgers University. He is the author or editor of more than 40 books and 100 book chapters and journal articles on communication processes and functions in individual, interpersonal, health, organizational, intercultural and educational settings. In the area of higher education quality, his books include Pursuing Excellence in Higher Education: Eight Fundamental Challenges, Jossey-Bass, 2003, and Strategic Planning in Higher Education: A Guide for Leaders (with Sherrie Tromp), NACUBO, 2004, Excellence in Higher Education 2003-2004: A Baldrige-Based Guide to Organizational Assessment, Planning and Improvement (NACUBO, 2001); and Quality in Higher Education (Transaction Books, 1995).

Dr. Ruben was Founding Chair and a current Board Member of the National Consortium for Continous Improvement In Higher Education (NCCI), and served as Chair of the National Quality Council on Higher Education for The Conference Board (1995-96). He has been an examiner for the Department of Commerce/NIST Malcolm Baldrige National Quality Awards, a member of the NIST Education and Pilot Advisory and Evaluation Team, and a member of the Panel of Judges for the New Jersey Governor's Excellence Awards (1996-99). He has also provided professional consultation to a variety of corporate, healthcare, governmental and educational organizations. Within higher education, these include the University of California-Berkeley, University of Wisconsin-Madison, MIT, Miami University, University at Buffalo, and the University of Pennsylvania.

8:00am - Registration

8:30am - Welcome, Introduction and Program Overview

9:00am - Overview of EHE/Baldrige Criteria & Case Study

10:00am - Introduction to Program Materials

11:00am - Refreshment break

11:15am - Focus on 3.0 Beneficiaries & Constituencies

12:30pm - Lunch

1:30pm - Beneficiaries & Constituencies (cont'd)

(Case discussion, breakout groups, presentations and scoring)

3:00pm Refreshment break

3:15pm - Focus on Categories 1.0 Leadership, 2.0 Plans & Purposes, 5.0 Faculty/Staff and Workplace (Introduction)

5:00pm - Day 1 Wrap-up

8:30am - Focus on 4.0 Programs & Services, 6.0 Measurement and Information Use, and 7.0 Outcomes and Achievements (Introduction, Case Discussion and Breakout Groups)

10:15am - Refreshment Break

10:30am - Focus on 4.0 Programs & Services, 6.0 Measurement and Information Use, and 7.0 Outcomes and Achievements (Presentations and Scoring)

12:00pm - Priority Setting (Developing Improvement Priorities based on the Assessment)

12:30pm - Lunch

1:30pm - Action Planning (Translating assessments into improvement priorities and action plans)

2:00pm - Breakout groups present action plans

2:15pm - Utilizing Excellence in Higher Education on Campus/Factors for Success in Implementing EHE

3:30pm - Refreshment Break

3:45pm - Group Input

4:45pm - Wrap-up

5:00pm - Program Adjourn

Registration rates:

Early bird (by 4/22/08)

CSU QI Program Participating campus - $ 595

Non-participating campus - $ 675

Standard Rate (after 4/22/08)

CSU QI Program Participating campus - $ 675

Non-participating campus - $ 725

List of participating campuses

Hotel accommodation:

Hotel reservations can be made by calling (800) 972-2576 and referencing the "CSU EHE Workshop" event, for a discount rate of $ 95.00 per night. The discouted rate will be available until April 12th, 2008 after which regular hotel rates will apply.

LAX Crowne Plaza Hotel

5985 Century Blvd

Los Angeles, CA 90045