An emergency is anything that places the student at risk, whether illness, an act of violence, civil unrest in the host country, a missing student or a natural disaster. As you can see, emergencies are not necessarily medical. Emergencies are unplanned or unexpected occurrences that jeopardize the health, safety or well-being of a student or a group of students.
Emergencies are NOT: losing a textbook or digital camera, sore throats or ear aches. For such medical conditions, simply visit a doctor. The international office at your overseas center will provide you with the names of doctors and hospitals to use at your on-site orientation.
If the emergency occurs overseas, contact the on-site, international center staff or the CSU Resident Director. You will be given their contact information at orientation and you should keep it in a safe place where you can refer to it if necessary. The local people at your overseas center are much better equipped to provide immediate and appropriate assistance in the event of an emergency.
Once the student has been assisted, it is important to inform the Office of International Programs (OIP) in Long Beach about the emergency and we will provide any additional assistance that we can. You can telephone OIP at: (562) 951-4790 during regular business hours (Monday-Friday, 8:00 a.m. - 5:00 p.m. PST).
After hours or on weekends you have access to an emergency travel assistance service called AIG Travel Assist. This is a supplemental part of the mandatory health insurance policy that all CSU IP participants have purchased. For any serious emergency situations they should be contacted as soon as possible.
| AIG Travel Assistance USA Phone Numbers | |
|---|---|
| Toll Free from within the USA and Canada | (800) 626-2427 |
| Outside the USA or Canada call direct or collect | (713) 267-2525 |
The multi-lingual staff will answer your call and provide reliable, professional and thorough assistance. The following services are included in the program: referral to the nearest, most appropriate medical facility and/or provider; medical monitoring by board-certified emergency physicians in the Home Country; urgent message relay between family, friends, personal physician, school, and insured; guarantee of payment to provider and assistance in coordinating insurance benefits; arranging and coordinating Emergency Medical Evacuations, Repatriations of Remains, and Emergency Reunion, Emergency travel arrangements for disrupted travel as the consequence of a medical emergency; referral to legal assistance; assistance in locating lost or stolen items including lost ticket application processing.
Note: AIG Travel Assist is NOT an insurance company but rather an emergency assistance company which provides international services in conjunction with the insurance benefits covered by your health insurance policy. They do NOT reimburse for any of the above-mentioned services, but rather coordinate and provide such services as needed according to their judgment of the situation. Call AIG Travel Assist as soon as you are able when any emergency arises to ensure maximum assistance from them.
