2012 CSU Facilities Management Conference

Keynote Speaker Dennis Snow

Create Magical Customer Experiences with Dennis Snow!
Tuesday afternoon, November 6, 3:00 pm
Closing Keynote Address
Dennis Snow

Who is Dennis Snow?

Dennis Snow is a service excellence expert on creating moments of WOW to enhance the customer's experience. Dennis' customer service abilities were honed over 20 years with the Walt Disney World Company where he developed his passion for service excellence and the experience he brings as a world renowned and much sought after speaker in service and leadership. "I consider your presentation the high water mark of 20 years of professional training and conferencing," reported one client after hearing Dennis present.

Dennis Snow began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization. Today he works with businesses and executives who strive to be world-class service organizations.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England, and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100 percent.

Dennis also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3 percent of the company's leadership team.

Today, Dennis Snow is a full-time speaker, trainer, and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and General Mills.

His articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, and Lessons From the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.

We are thrilled to have Dennis Snow at the 2012 CSU Facilities Management Conference. He will transform your customer service strategies into a high performance, high energy experience.

Look through the lens of the customer—realize that everything speaks—and create moments of WOW!