2012 CSU Facilities Management Conference

Skill Building

Tweeting. Linking. Posting. Who cares? Should I? Learn how Facilities Managers can Effectively use Social Media | Monday, November 5, 10:40AM-12:00PM

Moderator
Jim Zavagno, Associate Vice President, Facilities Development & Operations, CSU East Bay

Presenter
Kim Legocki, Director of Social Media, CSU East Bay

Like it or not, social media platforms have entered the business world as important components of an effective communications strategy. While it is true excellent facilities management can be delivered without the use of social media, most experts agree that facilities managers should at least ‘dip their toes in the water’ and start familiarizing themselves with social media. This session will provide a “so what” review of the top three social media tools used by facilities managers—Facebook, Twitter and LinkedIn—with concrete examples of facility departments doing it right.

How to React to Public Hyper Scrutiny of Big Dollar Projects | Monday, November 5, 1:40PM-3:00PM

Moderator
Jabari Holloway, Associate University Planner, CSU Office of the Chancellor

Presenter
Erik Fallis, Media Relations Manager, CSU Office of the Chancellor

Scandals occur without any wrongdoing when people are unprepared for a "media firestorm." Facts are easily misconstrued or ignored entirely in the 24-hour-a-day news cycle narrative sent into hyper-drive by social media, bloggers and interest groups. Big price tag capital projects at the California State University can go from a positive story to a negative one if not properly handled.

This session will discuss the role of spokesperson versus expert, collaboration with public affairs staff, messaging to stakeholders and the public, and getting ahead of the story. Additionally, it will focus on techniques for identifying tells in a reporter's questions and responding appropriately as a designated university spokesperson.                                                      

New Approaches to Solving Old Construction Problems:  LEAN and Integrated Project Delivery | Monday, November 5, 3:10PM-4:30PM

Moderator
Jay Jefferson, Construction Manager, CSU Office of the Chancellor

Presenters
Glenn Carels, Design Principal, LPA, Inc.
Victor Sanvido, Senior Vice President, Southland Industries
Teri Jones, Vice President, Sundt Construction

Lean Construction, Integrated Project Delivery…claim to give owners a better project by focusing on minimizing waste and maximizing value. The contention is: those responsible for the work establish the best sequence of activities and their durations early enough in the process to identify and remove obstacles before they can impact schedule. The team can explore alternatives, anticipate risks, seek opportunities to improve delivery times, lower costs, avoid litigation, and create a more enjoyable process. In this session you will learn about these alternatives from the perspective of each team member: the general contractor, the subcontractor, the architect, and the owner.

Using Negotiation Techniques to Bridge Boundaries and Solve Problems | Tuesday, November 6, 8:30AM-9:50AM

Moderator
Melody Maffei, Interim Associate Vice President, Facilities Services, CSU Stanislaus

Presenter
Lisa Barron, Professor, The Paul Merage School of Business, UC Irvine

This is an interactive workshop and is continuous through two concurrent session periods. It is approximately three hours in length and will break at the discretion of the presenter.

This negotiation workshop will focus on identifying key negotiation concepts, in particular, the difference between positions and interests and using the new learning to solve problems. You will develop a conceptual understanding of interests and then practice applying their understanding to a variety of situations. The goal of this session will be to teach you a new way to conceptualize conflict, have you develop a new skill, and then have you apply your new understanding and skills to real-life situations.

The workshop will involve lecture, discussion and experiential exercises. You should leave the session with the new tools to resolve conflicts and strengthen relationships.

This session will address topics in both the Skill Building and the Change Management tracks: negotiation; conflict management; thinking differently; managing successfully within a changing culture; listening; no one knows everything; navigating public/private developments.

Using Negotiation Techniques to Bridge Boundaries and Solve Problems | Tuesday, November 6, 10:40AM-12:00PM

Moderator
Melody Maffei, Interim Associate Vice President, Facilities Services, CSU Stanislaus

Presenter
Lisa Barron, Professor, The Paul Merage School of Business, UC Irvine

Note: This workshop is continuous through two concurrent session periods. See description for 8:30 AM session.

Public Speaking – How to make Your Point Powerful | Tuesday, November 6, 1:30PM-2:50PM

Moderator
Kathy Flachmeier, Project Manager, CSU Office of the Chancellor

Presenter
Dave Edwards, Associate Executive Director/University Student Union Director, Associated Students, Inc., CSU Long Beach

One of the requirements of management positions is to give presentations, whether they are status reports, state of the campus, trainings, or campus community updates. For many of us, whether it is the first or the hundredth, it is still an uncomfortable task. In this session you will learn how to structure and deliver a more effective presentation. The emphasis will be on how to tailor your presentation to your audience, how to make your visual presentation more effective and finally how to be more comfortable delivering your presentation.