2008 Business and Finance
Internal Customer Satisfaction Survey Responses
Financial Services
| Sponsored Program Administration | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|
| 3: Guidance in the preparation of proposal or grant budgets | 1 | 1 | 2 | 4 | 6 | 75 | 89 | 3.93 | 4.00 | 3.50 |
| 1.1% | 1.1% | 2.2% | 4.5% | 6.7% | 84.3% | 100.0% | ||||
| 4: Guidance in interpreting sponsor funding guidelines and requirements | 1 | 1 | 2 | 4 | 6 | 74 | 88 | 3.93 | 4.00 | 3.29 |
| 1.1% | 1.1% | 2.3% | 4.5% | 6.8% | 84.1% | 100.0% | ||||
| 5: Sub-agreement or contract development and assistance with sub-recipient or grant-recipient monitoring. | 1 | 1 | 2 | 3 | 5 | 76 | 88 | 3.83 | 4.00 | |
| 1.1% | 1.1% | 2.3% | 3.4% | 5.7% | 86.4% | 100.0% | ||||
| 6. Use of PeopleSoft reports and queries to manage your awards (grants/contracts received or awards given) | 1 | 0 | 3 | 3 | 3 | 78 | 88 | 3.70 | 3.71 | |
| 1.1% | 0.0% | 3.4% | 3.4% | 3.4% | 88.6% | 100.0% | ||||
| 7: Ease submission of invoices | 1 | 0 | 3 | 5 | 5 | 73 | 87 | 3.93 | 3.56 | 3.71 |
| 1.1% | 0.0% | 3.4% | 5.7% | 5.7% | 83.9% | 100.0% | ||||
| 8: Staff promptness in responding to questions and assisting with problem resolution | 1 | 0 | 5 | 5 | 7 | 70 | 88 | 3.94 | 3.90 | 3.38 |
| 1.1% | 0.0% | 5.7% | 5.7% | 8.0% | 79.5% | 100.0% | ||||
| 9: Clarity of Sponsored Programs and Principal Investigator / Project Manager roles and responsibilities | 1 | 0 | 4 | 3 | 5 | 74 | 87 | 3.85 | 3.63 | 3.17 |
| 1.1% | 0.0% | 4.6% | 3.4% | 5.7% | 85.1% | 100.0% | ||||
| 10: Staff courtesy | 0 | 0 | 4 | 5 | 13 | 66 | 88 | 4.41 | 4.08 | 3.63 |
| 0.0% | 0.0% | 4.5% | 5.7% | 14.8% | 75.0% | 100.0% | ||||
| Total Responses | 88 | 44 | 10 | |||||||