2008 Business and Finance
Internal Customer Satisfaction Survey Responses
Financial Services
| CO Accounting | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score | 2004 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2: Staff available to answer questions in timely basis | 1 | 5 | 16 | 55 | 41 | 27 | 145 | 4.10 | 4.24 | 3.98 | 3.84 |
| 0.7% | 3.4% | 11.0% | 37.9% | 28.3% | 18.6% | 100.0% | |||||
| 3: Staff knowledgeable in their areas of responsibility | 1 | 6 | 12 | 53 | 44 | 29 | 145 | 4.15 | 4.22 | 4.01 | 3.85 |
| 0.7% | 4.1% | 8.3% | 36.6% | 30.3% | 20.0% | 100.0% | |||||
| 4: Expenditure xsfers processed timely | 1 | 2 | 7 | 53 | 32 | 47 | 142 | 4.19 | 4.38 | 4.15 | 4.03 |
| 0.7% | 1.4% | 4.9% | 37.3% | 22.5% | 33.1% | 100.0% | |||||
| 5: Vendor payments processed timely | 1 | 1 | 10 | 46 | 35 | 50 | 143 | 4.22 | 4.04 | 3.96 | 3.80 |
| 0.7% | 0.7% | 7.0% | 32.2% | 24.5% | 35.0% | 100.0% | |||||
| 6: Travel reimbursements processed on timely basis | 1 | 3 | 8 | 53 | 55 | 26 | 146 | 4.32 | 4.31 | ||
| 0.7% | 2.1% | 5.5% | 36.3% | 37.7% | 17.8% | 100.0% | |||||
| 7: Info and forms avail on dept Website | 1 | 1 | 12 | 54 | 46 | 29 | 143 | 4.25 | 4.39 | 4.19 | 3.92 |
| 0.7% | 0.7% | 8.4% | 37.8% | 32.2% | 20.3% | 100.0% | |||||
| Total Responses | 144 | 77 | 123 | 127 | |||||||
| CO Accounting | Strongly Disagree | Disagree | Neutral | Agree | Strongly Agree | Don't Know | Total | Average Score | No Response |
|---|---|---|---|---|---|---|---|---|---|
| 11: I am able to use the PeopleSoft financial system to find the information that I need (2008) | 8 | 9 | 19 | 36 | 21 | 56 | 149 | 3.57 | 12 |
| 11: I am able to use the PeopleSoft financial system to find the information that I need (2007) | 1 | 11 | 11 | 14 | 8 | 29 | 74 | 3.38 | 10 |
| 11: I am able to use the PeopleSoft financial system to find the information that I need (2005) | 4 | 7 | 9 | 27 | 23 | 1 | 71 | 3.83 | |
| 12: I am able to use the PeopleSoft financial system to see if an invoice or travel claim has been paid (2008) | 9 | 8 | 12 | 37 | 17 | 66 | 149 | 3.54 | 12 |
| 12: I am able to use the PeopleSoft financial system to see if an invoice or travel claim has been paid (2007) | 1 | 6 | 12 | 12 | 5 | 38 | 74 | 3.39 | 10 |
| 12: I am able to use the PeopleSoft financial system to see if an invoice or travel claim has been paid (2005) | 0 | 7 | 8 | 26 | 20 | 9 | 70 | 3.97 | |
The internal survey provided CO Accounting several thoughtful areas to continue to improve. Accounting will refine and concentrate more emphasis on our communication tools, for example the business meeting, while increasing the planned amount of training relating to existing payables and P-card policies and PS procedures for the staff. Any new rules or requirements should be accompanied by sufficient training at the time they are implemented. In summary, the scores did appear to be good but there is room for improvement.