2008 Business and Finance
External Customer Satisfaction Survey Responses
Financial Services
| Sponsored Program Administration | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|
| Access to information, policies and the website. | 0 | 2 | 5 | 14 | 3 | 0 | 24 | 3.75 | 3.33 | |
| 0.0% | 8.3% | 20.8% | 58.3% | 12.5% | 0.0% | 100.0% | ||||
| Quality of the information and policies available | 0 | 2 | 8 | 11 | 3 | 0 | 24 | 3.63 | 3.29 | |
| 0.0% | 8.3% | 33.3% | 45.8% | 12.5% | 0.0% | 100.0% | ||||
| Availability of systemwide training and workshop opportunities | 2 | 5 | 8 | 7 | 2 | 0 | 24 | 3.08 | 3.22 | |
| 8.3% | 20.8% | 33.3% | 29.2% | 8.3% | 0.0% | 100.0% | ||||
| Assistance and guidance in interpreting CSU policy, sponsor funding guidelines and requirements | 1 | 1 | 6 | 11 | 5 | 0 | 24 | 3.75 | 3.32 | 3.92 |
| 4.2% | 4.2% | 25.0% | 45.8% | 20.8% | 0.0% | 100.0% | ||||
| Availability of staff for resolution of sponsored program-related questions | 0 | 1 | 4 | 10 | 8 | 1 | 24 | 4.09 | 3.64 | |
| 0.0% | 4.2% | 16.7% | 41.7% | 33.3% | 4.2% | 100.0% | ||||
| Promptness of invoice payments on CO sub-agreements to campuses or auxiliaries | 0 | 1 | 8 | 4 | 0 | 11 | 24 | 3.23 | 2.93 | |
| 0.0% | 4.2% | 33.3% | 16.7% | 0.0% | 45.8% | 100.0% | ||||
| Communication of systemwide issues and information sharing | 0 | 2 | 5 | 11 | 6 | 0 | 24 | 3.88 | 3.27 | |
| 0.0% | 8.3% | 20.8% | 45.8% | 25.0% | 0.0% | 100.0% | ||||
| Total Responses | 24 | 26 | 15 | |||||||