2008 Business and Finance
External Customer Satisfaction Survey Responses
Financial Services
| Financing and Treasury | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|
| Key campus / auxiliary financial personnel are informed of changes in the Systemwide Revenue Bond program, the Commercial Paper program, and with other changes that impact campus / auxil dept. | 0 | 0 | 9 | 18 | 12 | 6 | 45 | 4.08 | 4.26 | 4.20 |
| 0.0% | 0.0% | 20.0% | 40.0% | 26.7% | 13.3% | 100.0% | ||||
| Finance and Treasury is innovative in meeting your campus' financing needs. | 2 | 0 | 9 | 16 | 15 | 3 | 45 | 4.00 | 4.06 | 4.30 |
| 4.4% | 0.0% | 20.0% | 35.6% | 33.3% | 6.7% | 100.0% | ||||
| The information provided by F&T is helpful in your decision-making and financial tracking | 1 | 1 | 7 | 18 | 14 | 4 | 45 | 4.05 | 4.17 | 3.95 |
| 2.2% | 2.2% | 15.6% | 40.0% | 31.1% | 8.9% | 100.0% | ||||
| Total Responses | 45 | 42 | 44 | |||||||
The customer survey provided Financing and Treasury (F&T) with the opportunity to provide a higher level of campus support. The most notable theme in the comments received suggested that F&T continue to improve communication, both horizontally with other Chancellor’s Office departments that impact F&T service, and vertically with levels of management to ensure a more consistent message when communicating with campuses at multiple organizational levels. F&T’s goal is to work towards greater campus satisfaction of services being provided.
Robert Eaton
Director