2008 Business and Finance
External Customer Satisfaction Survey Responses
| Capital Planning, Design and Construction | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|
| Ready and willing to respond. | 0 | 3 | 1 | 27 | 16 | 47 | 94 | 4.19 | 4.24 | 4.13 |
| 0.0% | 3.2% | 1.1% | 28.7% | 17.0% | 50.0% | 100.0% | ||||
| Provides right training to meet needs of campus staff. | 0 | 0 | 4 | 27 | 14 | 45 | 90 | 4.22 | 4.06 | 4.42 |
| 0.0% | 0.0% | 4.4% | 30.0% | 15.6% | 50.0% | 100.0% | ||||
| Partnership between CPDC and Campus. | 0 | 3 | 4 | 20 | 19 | 3 | 48 | 4.24 | 4.17 | 4.09 |
| 0.0% | 4.2% | 8.3% | 41.7% | 39.6% | 6.3% | 100.0% | ||||
| Visit frequency benefits campus master planning and project mgt. | 0 | 5 | 12 | 12 | 11 | 8 | 48 | 3.73 | 3.79 | 3.62 |
| 0.0% | 10.4% | 25.0% | 25.0% | 22.9% | 16.7% | 100.0% | ||||
| Rate level of support from following: | ||||||||||
| Executive | 1 | 1 | 5 | 15 | 16 | 10 | 48 | 4.16 | 4.48 | 4.32 |
| 2.1% | 2.1% | 10.4% | 31.3% | 33.3% | 20.8% | 100.0% | ||||
| Planning | 1 | 6 | 12 | 14 | 10 | 5 | 48 | 3.60 | 3.80 | 3.67 |
| 2.1% | 12.5% | 25.0% | 29.2% | 20.8% | 10.4% | 100.0% | ||||
| Architecture & Engineering | 1 | 2 | 8 | 23 | 8 | 6 | 48 | 3.83 | 3.90 | 3.99 |
| 2.1% | 4.2% | 16.7% | 47.9% | 16.7% | 12.5% | 100.0% | ||||
| Construction Management | 1 | 2 | 3 | 19 | 17 | 6 | 48 | 4.17 | 4.27 | 4.41 |
| 2.1% | 4.2% | 6.3% | 39.6% | 35.4% | 12.5% | 100.0% | ||||
| Plant, Energy and Utilities | 1 | 2 | 7 | 17 | 14 | 7 | 48 | 4.00 | 4.19 | 4.00 |
| 2.1% | 4.2% | 14.6% | 35.4% | 29.2% | 14.6% | 100.0% | ||||
| Land Use Planning & Environmental Review | 1 | 1 | 10 | 14 | 12 | 10 | 48 | 3.92 | 4.24 | 4.15 |
| 2.1% | 2.1% | 20.8% | 29.2% | 25.0% | 20.8% | 100.0% | ||||
| Total Responses | 48 | 38 | 89 | |||||||
This next year CPDC will:
- Significantly reduce the frequency of Facilities Management training programs in response to the state budget reductions.
- Continue to support staff visits to the campuses in order to better understand campus needs and mutually develop solutions.
- Continue efforts to streamline the capital planning, design and construction document submittal process with the use of technology.
- Provide better support to Physical Plant in benchmarking, labor relations and apprenticeship training.
- Work to improve conservation and sustainability efforts by securing grant funding and fostering systemwide communication.