2008 Business and Finance
External Customer Satisfaction Survey Responses
| Budget Offices | Very Dissatisfied |
Dissatisfied | Neutral | Satisfied | Very Satisfied |
Don't Know | Total | 2008 Average Score | 2007 Average Score | 2005 Average Score |
|---|---|---|---|---|---|---|---|---|---|---|
| Budget staff responsive to inquiries and requests. | 1 | 0 | 2 | 14 | 26 | 4 | 47 | 4.49 | 4.52 | 4.25 |
| 2.1% | 0.0% | 4.3% | 29.8% | 55.3% | 8.5% | 100.0% | ||||
| Budget staff knowledgeable and current on issues affecting campuses. | 1 | 4 | 2 | 13 | 23 | 4 | 47 | 4.23 | 4.36 | 4.06 |
| 2.1% | 8.5% | 4.3% | 27.7% | 48.9% | 8.5% | 100.0% | ||||
| Allocation Memos issued in timely manner. | 1 | 0 | 4 | 22 | 11 | 9 | 47 | 4.11 | 3.98 | 4.05 |
| 2.1% | 0.0% | 8.5% | 46.8% | 23.4% | 19.1% | 100.0% | ||||
| Budget Office documents (e.g. coded memorandums, allocation letters, etc.) are clear, informative, and accurate. | 2 | 2 | 4 | 21 | 12 | 6 | 47 | 3.95 | 3.91 | 3.72 |
| 4.3% | 4.3% | 8.5% | 44.7% | 25.5% | 12.8% | 100.0% | ||||
| Budget Office staff was responsive to unique, campus-specific funding issues. | 0 | 0 | 0 | 0 | 0 | 0 | 4.35 | |||
| 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | |||||
| The campus visit was beneficial. | 0 | 0 | 0 | 0 | 0 | 0 | 4.21 | |||
| 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | |||||
| Total Responses | 47 | 58 | 69 | |||||||