| 2007/08
Business and Finance Internal Customer Satisfaction
Contract Services and Procurement and CO Accounting Survey Response
|
|
| Results - Contracts and Procurement |
Please
rate your level of satisfaction with each of the following
areas. If you have not had interaction with any particular
area check Don't Know or leave it blank. |
| |
Very
Dissatisfied |
Dissatisfied |
Neutral |
Satisfied |
Very
Satisfied |
Don't
Know |
Response
Average |
Prior
Year |
| Assistance
in helping resolve procurement issues |
1 |
1 |
5 |
23 |
17 |
21 |
4.15 |
3.97 |
| Staff
courtesy |
0 |
1 |
6 |
18 |
27 |
18 |
4.37 |
4.14 |
| Ease
of submitting a requisition |
1 |
1 |
6 |
20 |
17 |
23 |
4.13 |
3.81 |
| Timeliness
of placing an order with a supplier |
1 |
1 |
9 |
16 |
16 |
26 |
4.05 |
4.04 |
| Availability
of information on the status of my order |
1 |
2 |
10 |
17 |
14 |
26 |
3.93 |
3.93 |
| Clarity
of purchasing roles and responsibilities |
2 |
6 |
10 |
17 |
11 |
24 |
3.63 |
3.54 |
Clarity
of purchasing rules and requirements |
2 |
5 |
11 |
17 |
11 |
24 |
3.65 |
3.54 |
Procurement
training |
1 |
4 |
11 |
13 |
12 |
28 |
3.76 |
3.63 |
Ease
of use of the procurement card program |
1 |
2 |
7 |
13 |
13 |
34 |
3.97 |
4.06 |
Overall
services of the purchasing office |
0 |
4 |
6 |
26 |
14 |
19 |
4.00 |
3.91 |
| Total
Respondents |
69 |
|
| |
|
|
|
| |
| |
| Results - CO Accounting |
Please
rate your level of satisfaction with each of the following
areas. If you have not had interaction with any particular
area check Don't Know or leave it blank. |
| |
Very
Dissatisfied |
Dissatisfied |
Neutral |
Satisfied |
Very
Satisfied |
Don't
Know |
Response
Average |
Prior
Year |
| CO
Accounting staff are available to answer questions on a
timely basis |
1 |
3 |
3 |
26 |
26 |
18 |
4.24 |
3.98 |
| CO
Accounting staff are knowledgeable in their areas of responsibility |
1 |
2 |
7 |
22 |
27 |
18 |
4.22 |
4.01 |
| Expenditure
transfers processed on a timely basis |
0 |
1 |
2 |
23 |
22 |
29 |
4.38 |
4.15 |
| Vendor payments
processed on a timely basis |
3 |
0 |
7 |
48 |
24 |
18 |
4.04 |
3.96 |
| Travel reimbursements are processed on a timely basis |
3 |
0 |
4 |
22 |
32 |
16 |
4.31 |
N/A |
| Information
and forms available on the Accounting Department Website |
1 |
1 |
2 |
26 |
31 |
15 |
4.39 |
4.19 |
| Total
Respondents |
77 |
|
| |
|
|
|
CO
Accounting (PeopleSoft) Please indicate whether you agree
or disagree with the following statements related to PeopleSoft
Financial. |
| |
Strongly
Disagree |
Disagree |
Neutral |
Agree |
Strongly
Agree |
Don't
Know |
Response
Average |
Prior
Year |
| I
am able to use the PeopleSoft financial system to find the
information that I need. |
1 |
11 |
11 |
14 |
8 |
29 |
3.38 |
N/A |
| I
am able to use the PeopleSoft financial system to see if
an invoice or travel claim has been paid. |
1 |
6 |
12 |
12 |
5 |
38 |
3.39 |
N/A |
| Total
Respondents |
74 |
|
| |
|
|
|
| |
| Results - Sponsored Program Administration |
Please
rate your level of satisfaction with each of the following
areas. If you have not had interaction with any particular
area check Don't Know or leave it blank. |
| |
Very
Dissatisfied |
Dissatisfied |
Neutral |
Satisfied |
Very
Satisfied |
Don't
Know |
Response
Average |
Prior
Year |
Guidance in the preparation of proposal or grant budgets |
0 |
0 |
4 |
1 |
4 |
35 |
4.00 |
3.50 |
Guidance in interpreting sponsor funding guidelines and requirements |
0 |
0 |
4 |
1 |
4 |
35 |
4.00 |
3.29 |
Sub-agreement or contract development and assistance with sub-recipient or grant recipient monitoring |
0 |
0 |
4 |
2 |
4 |
33 |
4.00 |
N/A |
Use of PeopleSoft reports and queries to manage your awards (grants/contracts received or awards given) |
0 |
0 |
4 |
1 |
2 |
36 |
3.71 |
N/A |
Ease of submission of invoices |
0 |
1 |
4 |
2 |
2 |
34 |
3.56 |
3.71 |
Staff promptness in responding to questions and assisting with problem resolution |
0 |
0 |
5 |
1 |
4 |
33 |
3.90 |
3.38 |
Clarity of Sponsored Programs and Principal Investigator/Project Mngr. roles and responsibilities |
0 |
0 |
4 |
3 |
1 |
36 |
3.63 |
3.17 |
Staff courtesy |
0 |
0 |
5 |
1 |
6 |
32 |
4.08 |
3.63 |
Ease of use of the procurement card program |
1 |
2 |
7 |
13 |
13 |
34 |
3.97 |
N/A |
Overall Purchasing services |
0 |
4 |
6 |
26 |
14 |
19 |
4.00 |
N/A |
| Total
Respondents |
44 |
|
| |
|
|
|
|
