| |
 |
|
February 27, 2008
Keynote and Break-out Sessions Presentations
|
8 DIMENSIONS OF EXCELLENCE: Aligning Strategy, Measures & Customer Priorities (.pdf, 2.0 Mb)
Presenter:
Robert Lawton, President, International Management Technologies, Inc |
| |
|
| |
The Spellings Commission: The Report and Its Implications
Presenters:
Vickie Schray, Senior Advisor to the Under Secretary of Education, U.S. Department of Education
|
| |
|
| |
CSU Voluntary System of Accountability
Presenters:
Dr. Karen S. Haynes, President, CSU San Marcos |
| |
|
|
| Session A |
Assess Institutional Performance Using Electronic Dashboards
(.ppt)
Presenters:
Dr. Sutee Sujitparapitaya, Associate Vice President for Institutional Research, San José State University |
| |
|
| Session B |
Improve University Processes Using Transactional Lean
Presenter:
Karen Kusler, Center for Strategic Improvement, University of Central Oklahoma |
| |
|
| Session C |
Creating an Execution Culture to Support Transformational Change: A Discussion of The Hackett Group’s Methodology of Defining and Implementing Best Practices
(.ppt, 2.0 Mb)
Presenter:
Angela Caswell-LaPierre, Director, Hackett Business Transformation |
| |
|
| Session D |
An Integrated Approach to Assessment, Planning, and Improvement in Colleges and Universities: An Overview of the Excellence in Higher Education (EHE) Framework(.ppt)
Presenter:
Ken DeVane, Quality Improvement Project Manager, Business Solutions Services, CSU Office of The Chancellor |
|
| Session A |
Quality Improvement Frameworks
Quality Improvement Program and Balanced-Scorecard at Humboldt State University
Presenters:
Phillip Rouse, Quality Improvement Analyst, Common Management Systems, Humboldt State University
Colby Smart, CMS ITC Trainer, Common Management Systems, Humboldt State University
Katy Rees, Director, Strategic Planning,
Cal State San Marcos
QI Supporting the Increasing Demands of a Rapidly Changing Environment
Presenters:
Tony Simpson, Senior Director of Facilities Services, CSU San Bernardino
Deidre Kobziff, Administrative Analyst, CSU San Bernardino |
| |
|
| Session B |
Applying Advanced Lean Principles to Some Best Practices (.pdf, 1.0 Mb)
Presetner:
Timothy G. Olson , President, Lean Solutions, Inc. |
| |
|
| Session C |
CSU’s Customer Satisfaction Surveys (.ppt)
Presenter:
Ken DeVane, Quality Improvement Project Manager, Business Solutions Services, CSU Office of The Chancellor |
| Session D |
Centrally-Coordinated/Locally-Directed: An Innovative IT Management Model for Decentralized Institutions
(.ppt)
Presenters:
Lee Thompson, Deputy CIO, CSU East Bay
Raechelle Clemmons, Director, Specialized Technology , CSU East Bay |
|
| |
THE 12 VOICES OF THE CUSTOMER (.pdf, 2.0 Mb)
Presenter:
Robin L. Lawton, President, International Management Technologies, Inc.
|
|
Last Updated:
March 17, 2008
|
