CSU | QI | November 2Nd ANNUAL SYMPOSIUM

CSU Quality Improvement

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The November 1999 - 2nd Annual QI Symposium
Presentations

I.	QI in the CSU - What We Know and Have Accomplished Thus Far Charles B. Reed Chancellor - California State University
II.	The Quality Journey C. Jackson Grayson, Jr. Chairman, APQC
III.	A Work in Progress San Jose State University
IV.	A Quality Approach to Developing Management Training Jackie McClain Vice Chancellor, Human Resources - California State University A Quality Approach to Developing Management Training Current Programs Online Resources for Managing Change, Transitions & Leadership A Quality Approach to Developing Management Training Agenda
V.	Managing Change Booz-Allen & Hamilton, Inc.
VI.	Balanced Scorecard - San Luis Obispo Dr. Vicki Stover Assoc. Vice President for Administration - Cal Poly SLO Matt Ceppi Business Services Coordinator, Public Safety Service - SLO
VII.	Balanced Scorecard - Chico Arno Rethans Vice Provost for Planning and Resource Allocation - CSU, Chico Sandy Kallio QPR Software, Inc. Achieving Strategic Alignment: From CSU, Chico to Individual Faculty Member CSU Academic Affairs Balanced Scorecard College of Business Balanced Scorecard
VIII.	Using QI Tools for Improvement - Hayward
	Bibliography

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Date Last updated: November 12, 2004