CSU Process Mapping provides tools
that:
• Explore how systems operate at both macro and micro
levels
• Identify existing or potential operational performance
gaps
• Facilitate gap closure improving cost, quality, service
or speed
Why Process Mapping?
1. Diagnostics: determine the cause of a problem or condition
2. Improvement: a critical assessment of what really happens
3. Required: standards
4. Education: training/communication
Looking to improve a process on your campus? Call (562) 951-4552
for resources and training.
Process Mapping Training
San Jose State Parking
Citation Process Map (PDF, 74KB)
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