CSU Quality Improvement


Overview of Possibilities

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CSU San Marcos Financial and Administrative Services
DivisionBalanced Scorecard Performance Map

CSU San Marcos developed a “RoadMap” to communicate performance. Based on their Balanced Scorecard (BSC), they plan on having their Road Map on everyone's portal and will use the Road Map at their quarterly BSC Planning Council meetings to view and manage performance.

“We wanted to communicate our progress to the division, but in a way that was understandable and fun for employees. That is why we created "Our Road Map" for the division. It's in line with our entire concept of sharing what matters to employees, but without the jargon or complicated theoretical ideas that are often associated with the Balanced Scorecard. Employees may view the status of how we're doing in the organization, which helps them understand how we link and measure our many activities in the division.”

Katy Rees, CSU San Marcos

Click to view CSU San Marcos FAS Division Performance Map
Click to view CSU San Marcos Balanced Scorecard View

Chancellor’s Office Business and Finance Division Scorecard Briefing Book

The Business and Finance Scorecard Briefing Book gives division managers and staff the ability to view select measures grouped into logical sections. The book includes a section with the performance of the division-wide strategies, a Balanced Scorecard section, and a section that includes the performance indicators for each department within the division. Briefing Books help simplify the evaluation of performance by providing graphs and data, ‘drilling down’ into more detail, where required. The Briefing Book is available online and allows measure owners to input data and performance commentaries.

Click to view a snapshot of the Chancellor's Office Business and Finance Division Scorecard Briefing Book

Sample University View - An example how university priorities can be displayed.

Sample Campus Life View - An example how customer satisfaction and performance measurement data can be brought together to begin developing a view of campus life. (It’s understood that other perspectives and services influence “campus life” and this is only meant to be an example)


Content Contact:
Alexis Naiknimbalkar
Technical Contact:
webmaster@calstate.edu

Last Updated: October 16, 2006