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CSU San Marcos Financial and Administrative Services
DivisionBalanced Scorecard Performance Map
CSU San Marcos developed a “RoadMap” to communicate
performance. Based on their Balanced Scorecard (BSC), they
plan on having their Road Map on everyone's portal and will
use the Road Map at their quarterly BSC Planning Council meetings
to view and manage performance.
“We wanted to communicate our progress to the division,
but in a way that was understandable and fun for employees.
That is why we created "Our Road Map" for the division.
It's in line with our entire concept of sharing what matters
to employees, but without the jargon or complicated theoretical
ideas that are often associated with the Balanced Scorecard.
Employees may view the status of how we're doing in the organization,
which helps them understand how we link and measure our many
activities in the division.”
Katy Rees, CSU San Marcos
Click to view CSU San Marcos
FAS Division Performance Map
Click to view CSU San
Marcos Balanced Scorecard View
Chancellor’s Office Business
and Finance Division Scorecard Briefing Book
The Business and Finance Scorecard Briefing Book gives division
managers and staff the ability to view select measures grouped
into logical sections. The book includes a section with the
performance of the division-wide strategies, a Balanced Scorecard
section, and a section that includes the performance indicators
for each department within the division. Briefing Books help
simplify the evaluation of performance by providing graphs
and data, ‘drilling down’ into more detail, where
required. The Briefing Book is available online and allows
measure owners to input data and performance commentaries.
Click to view a snapshot of the
Chancellor's Office Business and Finance Division Scorecard
Briefing Book
Sample University
View - An example how university priorities can
be displayed.
Sample Campus
Life View - An example how customer satisfaction
and performance measurement data can be brought together to
begin developing a view of campus life. (It’s understood
that other perspectives and services influence “campus
life” and this is only meant to be an example) |