Other Links
Below are links to resources related to CSU and
external quality improvement tools, concepts, workshops, activities, etc.
Use the drop down menu for a list of links for the topic.
Balanced Scorecard Links
---------------------------------
Balanced Scorecard Collaborative
CSU,
Chico - Balanced Scorecard - A Rethans & S. Kallio
CSU,
Chico - College of Business Balanced Scorecard - A Rethans &
S. Kallio
CSU,
Chico - CSU Academic Affairs Balanced Scorecard - A Rethans &
S. Kallio
CSU,
San Luis Obispo, Balanced Scorecard - Dr. Stover & M.
Ceppi
UC, San
Diego - Balanced Scorecard at UCSD: Business Affairs
UC, San Diego - Business
Model - Site Visit September 17, 1999
Campus Links
---------------------------------
CSU,
East Bay - Using QI Tools for Improvement
CSU,
Sacramento - Assessment (Council of University Planning)
CSU, San Bernardino
- Continuous Quality Improvement (CQI)
CSU, San Marcos - Finance
& Administrative Services Balanced Scorecard
CSU, San Marcos - On
Q.... New from Quality Service
Pennsylvania
State University's - Center for Quality and Planning January/February
newsletter
UC, San Diego
- Business Affairs Performance Measurements
San
Jose State University - A Work in Progress
San Jose State
University - An Assessment of Graduate Student Services
Customer Satisfaction Survey
---------------------------------
San Jose State
University - 1999 Customer Satisfaction Survey of Unversity Police
Services
Function Groups Links
---------------------------------
CSU,
Sacramento -Assessment (Council of University Planning)
CSU,
San Bernardino - Continuous Quality Improvement (CQI)
UC, San Diego
- Business Affairs Performance Measurements
UC, San Diego - Business
Model - Site Visit September 17, 1999
---------------------------------
Graduate Student Services Group (Select on a Link
Below)
---------------------------------
San Jose State
University - An Assessment of Graduate Student Services
---------------------------------
Human Resources Group (Select on a Link Below)
---------------------------------
Online
Resource for Managing Change, Transitions & Leadership
A
Quality Approach to Developing Management Training
A
Quality Approach to Developing Management Training Current Programs
A
Quality Approach to Developing Management Training Agenda
---------------------------------
Student Health Services Group (Select on a
Link Below)
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CSU,
East Bay - Using QI Tools for Improvement
---------------------------------
University Police Group (Select on a Link Below)
---------------------------------
San Jose State
University - 1999 Customer Satisfaction Survey of University Police
Services
General - QI Overview Links
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Managing
Change - Booz-Allen & Hamelton, Inc.
QI
in the CSU - What we Know and Have Accomplished Thur Far - Chancellor
Charles Reed
The
Quality Journey - C. Jackson Grayson - Chairman, APQC
Malcolm Baldrige Links
---------------------------------
Malcolm Baldrige National
Quality Award - National Quality Program
2001
Baldrige Education Award winner - University of Wisconsin-Stout
Miscellaneous Links
---------------------------------
Best Practice Database
CSU Accountability
Process
The Council for Continuous Improvement
Facilities
Manager - APPA
International Society for Performance
Improvement
Malcolm Baldrige National
Quality Award - National Quality Program
NACUBO Higher Education
Awards
NCCI - National Consortium
for Continuous Improvement in Higher Education
PUMA - Public Management
and Governance
RIT/USA TODAY Quality Cup
Small Business
-TQM - LYCOS
The
Strategic Assessment Model (SAM) - APPA
Performance Measurement Links
---------------------------------
CSU,
East Bay - Using QI Tools for Improvement
UC, San Diego
- Business Affairs Performance Measurements
Last Updated:
October 16, 2006
