Student Accounts Receivable Customer Satisfaction Survey Report Campus: CSU   Based on the number of academic units you have completed what is your present class level: Freshman 295 Sophomore 145 Junior 450 Senior 429 Graduate 186 Are you primarily a: Day Student 828 Evening Student 168 Both day and evening student 501 Weekend student 5     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Office hours for walk-in services 21 109 292 545 179 240 3.66 4.28 3.55 Clarity of the registration bill statement 24 121 311 530 190 208 3.63 3.93 3.29 Availability of information: How to use the installment payment plan 26 123 306 338 116 479 3.43 3.62 3.25 Availability of information: Payment Deadlines 31 160 270 537 214 175 3.61 6.87 3.41 Availability of information: How to get a refund 46 157 332 306 107 438 3.29 3.81 2.88 Timeliness of refund 49 125 310 230 87 583 3.23 3.67 2.87 Courtesy of staff 31 102 255 526 345 120 3.84 4.64 3.58 Resolving problems quickly 59 145 325 425 182 245 3.46 4.13 3.02 Length of lines/wait time 42 140 330 521 189 161 3.55 4.48 3.28 Overall Services of Student Financial Services 24 108 315 583 223 123 3.70 4.16 3.31   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Office hours for walk-in services 7 61 137 516 501 86 4.18 Clarity of the registration bill statement 9 47 137 441 550 119 4.25 Availability of information: How to use the installment payment plan 42 44 215 389 407 202 3.98 Availability of information: Payment Deadlines 14 22 118 402 656 91 4.37 Availability of information: How to get a refund 21 37 179 414 496 149 4.16 Timeliness of refund 25 31 157 362 567 159 4.24 Resolving problems quickly 11 16 66 303 842 64 4.57 Length of lines/wait time 12 52 176 462 546 51 4.18 Last Updated: October 16, 2006 Back