| Rate
your satisfaction with the service during the last 12 months.
If you cannot rate the item (or it's not applicable) select
"Don't Know". |
| |
Response
Distribution |
|
| |
Very
Dissatisfied |
Dissatisfied
|
Neutral
|
Satisfied
|
Very
Satisfied
|
Don't
Know |
Response
Average |
Max |
Min |
| Variety of
methods to purchase goods and services |
10 |
31 |
50 |
122 |
40 |
118 |
3.60 |
4 |
3.36 |
| Staff knowledge
of goods and services |
4 |
21 |
59 |
111 |
55 |
121 |
3.77 |
4.03 |
3.5 |
| Staff courtesy |
4 |
16 |
50 |
103 |
103 |
94 |
4.03 |
4.47 |
3.88 |
| Ease of submitting
a requisition |
12 |
46 |
43 |
109 |
41 |
118 |
3.48 |
3.83 |
3.36 |
| Timeliness
of placing an order with supplier |
17 |
58 |
46 |
89 |
43 |
116 |
3.33 |
4.09 |
2.8 |
| Availability
of information on the status of my order |
15 |
48 |
59 |
87 |
39 |
121 |
3.35 |
3.92 |
2.98 |
| Clear,
easy to follow policies and procedures |
25 |
53 |
71 |
86 |
20 |
115 |
3.09 |
3.54 |
2.75 |
| Procurement
training |
11 |
37 |
65 |
69 |
29 |
157 |
3.32 |
3.91 |
3.16 |
| Credit
cards and other low-dollar purchasing options |
12 |
17 |
47 |
102 |
69 |
121 |
3.81 |
4.05 |
3.58 |
| Overall
services of the purchasing office |
8 |
32 |
74 |
108 |
46 |
100 |
3.57 |
4 |
3.23 |
