University Police Customer Satisfaction Survey Report Campus: CSU   Please indicate whether you are: Student 3480 Faculty 162 Staff 449 What is your gender: Male 1593 Female 2478 Based on the number of academic units you have completed what is your present class level: Freshman 391 Sophomore 338 Junior 820 Senior 1355 Graduate 547 Do you live: On Campus 381 Off Campus 3077 What is your are group: Under 18 3 18-20 877 21-25 1568 26-30 427 31-40 310 Over 40 270 Are you primarily a: Day Student 1795 Evening Student 458 Both day and evening student 1186 Weekend Student 14     Listed below are services provided by University Police. Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Evening guide/escort services 116 144 487 275 178 2775 3.21 4.57 2.92 Crime prevention presentations 133 237 545 366 148 2542 3.11 4.71 2.68 Procedure for reporting crimes 105 199 537 458 170 2471 3.26 4.86 2.77 Presence of uniformed personnel on foot patrol 238 562 966 950 317 921 3.18 3.52 2.93 Overall University Police Services 153 277 934 1025 345 1212 3.41 4.04 2.73 Ease of contact with University Police 120 242 676 833 487 1600 3.56 4.45 3.26 Timeliness of service provided by University Police 135 181 628 574 316 2127 3.41 4.73 2.96   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Evening guide/escort services 278 223 366 816 1267 986 3.87 Crime prevention presentations 270 318 675 981 774 920 3.55 Presence of uniformed personnel on foot patrol 100 215 425 1195 1510 497 4.10 Ease of contact with University Police 64 85 262 953 2011 563 4.41   Rate of the following items based on whether you Strongly Agree Agree are Neutral Disagree or Strongly Disagree with the statement. . If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Strongly Disagree Disagree Neutral Agree Strongly Agree Don't Know Response Average Max Min University Police services contribute to the University's mission 90 157 584 1223 644 1153 3.81 4.14 3.44 University Police provide adequate communication regarding matters affecting the campus community 125 462 716 932 330 1283 3.34 4.15 3.01 University Police serve an essential role on my campus 133 264 569 1245 909 732 3.81 4.27 3.24 When I contact University Police with a problem they are concerned with helping me resolve my problem 112 132 459 576 413 2163 3.62 4.95 3.1 The conduct of University Police employees is professional 104 153 511 960 602 1521 3.77 4.53 3.16 University Police employees are sensitive to the cultural diversity of this campus 95 109 476 514 380 2273 3.62 4.89 3.12 Last Updated: October 16, 2006 Back