Parking Services Customer Satisfaction Survey Report Campus: CSU   Please Indicate whether you are: Student 2547 Faculty 179 Staff 454 Based on the number of academic units you have completed what is your present class level: Freshman 269 Sophomore 315 Junior 537 Senior 1000 Graduate 402 Do you live: On Campus 307 Off Campus 2211 Are you primarily a: Day Student 1242 Evening Student 284 Both day and evening student 981 Weekend Student 13     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Cleanliness of Parking lots & structures (clean of debris, dirt, etc.) 70 171 368 1459 891 56 3.99 4.31 3.22 Directional signs that are easy to read and understand 86 269 559 1476 558 62 3.73 3.93 3.08 Parking lot conditions (cracks, potholes, etc) 117 312 508 1410 584 73 369 3.96 3.19 Lighting in and around parking areas 127 508 579 1209 418 154 3.45 3.65 3.11 Availability of emergency telephones in and around parking areas 174 496 684 946 298 400 3.27 3.52 2.04 Ease of obtaining a term or annual parking permit 145 285 510 1226 677 154 3.71 3.99 3.56 Ease of getting a one-day or short term permit 202 400 597 951 384 471 3.36 3.79 2.96 Assistance from parking staff 277 343 848 551 242 741 3.06 3.53 2.42 Process for appealing parking citations 370 345 585 392 159 1143 2.80 3.54 2.07 Personal safety in and around parking facilities 130 319 797 1206 371 164 3.48 3.61 3.02 Availability of parking information ( brochures, flyers, web page, etc) 229 392 906 613 193 668 3.06 3.52 2.36   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Cleanliness of Parking lots & structures (clean of debris, dirt, etc.) 20 194 263 1383 914 28 4.07 Directional signs that are easy to read and understand 22 92 235 1145 1272 31 4.28 Parking lot conditions (cracks, potholes, etc) 16 65 163 1148 1369 34 4.37 Lighting in and around parking areas 20 35 114 584 1996 44 4.64 Availability of emergency telephones in and around parking areas 34 65 247 676 1701 66 4.45 Ease of obtaining a term or annual parking permit 25 81 307 1086 1230 65 4.25 Ease of getting a one-day or short term permit 66 127 457 986 999 154 4.03 Process for appealing parking citations 32 88 389 864 1131 288 4.19 Personal safety in and around parking facilities 15 28 125 475 2081 65 4.68 Availability of parking information ( brochures, flyers, web page, etc) 119 247 760 913 597 158 3.62   What time do you typically arrive on campus?   Early Morning (Before 7:30) 406 Morning (7:30 - 9:30) 1398 Late Morning (9:30 - 12:30) 549 Early Afternoon (12:30 - 3:30) 163 Afternoon (3:30 - 6:00) 248 Evening (after 6:00 P.M.) 0 What time do you typically depart campus? Early Morning (Before 7:30) 11 Morning (7:30 - 9:30) 6 Late Morning (9:30 - 12:30) 122 Early Afternoon (12:30 - 3:30) 536 Afternoon (3:30 - 6:00) 1203 Evening (after 6:00 P.M.) 0 Indicate your primary mode of transportation to campus Drive alone 2372 Carpool 228 Vanpool 8 Public Transit 63 Motorcycle 19 Walk/bicycle/skate 0 Last Updated: October 16, 2006 Back