Mail Services Faculty/Staff Customer Satisfaction Survey Report Campus: CSU   Please indicate whether you are: Faculty 175 Staff 407     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Number of Mail Deliveries received daily 6 27 54 252 138 34 4.03 4.5 3.74 Timeliness of mail deliveries to your office 11 54 61 216 123 45 3.83 4.29 3.32 Timely distribution of your office correspondence 5 42 72 220 117 54 3.88 4.24 3.54 Information of training on the preparation of mail delivery 14 33 145 106 46 165 3.40 3.88 3.3 Automated mail tracking devices 8 20 90 56 26 305 3.36 4.4 2.96 Staff Courtesy 2 9 45 171 207 76 4.32 4.67 4.21 Staff Knowledge 5 14 61 174 155 99 4.12 4.4 4 Prompt attention to special requests 6 19 72 125 151 135 4.06 4.73 3.9 Overall quality of mail service 7 33 61 246 136 23 3.98 4.4 3.71   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Number of Mail Deliveries received daily 14 42 81 198 128 29 3.83 Timeliness of Mail Deliveries to your office 6 13 37 188 225 22 4.31 Timely distribution of your office correspondence 4 9 33 199 228 19 4.35 Information or training on the preparation of mail delivery 21 32 124 179 61 74 3.54 Automated mail tracking devices 20 19 116 135 59 143 3.56 Prompt attention to special request 1 12 38 184 209 45 4.32 Last Updated: October 16, 2006 Back