Library Customer Satisfaction Survey Report Campus: CSU   Please indicate whether you are: Student 2711 Faculty 203 Staff 346 Based on number of academic units you have completed what is your present class level: Freshman 448 Sophomore 166 Junior 728 Senior 852 Graduate 498 Are you primarily a: Day Student 1374 Evening Student 394 Both day and evening student 909 Weekend student 10     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Usefulness of library's information resources for meeting your coursework/research needs: Books 59 162 338 1238 800 400 3.98 4.11 3.8 Usefulness of library's information resources for meeting your coursework/research needs: Journals/Electronic 49 171 338 1170 836 426 4.00 4.13 3.94 Usefulness of library's information resources for meeting your coursework/research needs: Electronic resources (e.g., Ebscohost, ERIC, etc.) 35 125 320 1045 912 549 4.10 4.28 3.95 Usefulness of library's information resources for meeting your coursework/research needs: Media and other library materials 34 108 427 996 616 798 3.94 4.07 3.78 Quality of programs, workshops, and classes offered by the library on locating and retrieving information needed for assignments and research 27 94 439 740 508 1173 3.89 4.21 3.64 Services provided by the library to obtain books & articles from off campus resources (Interlibrary loan, etc) 40 93 345 695 649 1145 4.00 4.32 3.84 Helpfulness of library staff 46 111 352 1025 1085 351 4.14 4.52 4.01 Access to the library: Weekdays 40 82 214 1158 1245 238 4.27 4.47 4.1 Access to the library:Weekends 113 224 330 916 731 666 3.83 4.05 3.47 Access to the library: Evenings 108 169 309 1006 875 509 3.96 4.28 3.56 Cleanliness 52 123 294 1073 1282 154 4.21 4.64 3.91 Noise Level 98 191 397 1138 986 174 3.97 4.41 3.74 Climate Control 76 186 383 1165 979 195 4.00 4.4 3.69 Lighting 34 111 319 1251 1111 163 4.17 4.53 3.95 Printers and Copiers 80 287 452 1027 677 457 3.77 4.25 3.44 Safety 26 64 349 1129 1059 345 4.19 4.51 3.98 Overall Services of Library 25 58 300 1431 992 170 4.18 4.46 4.04   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Usefulness of library's information resources for meeting your coursework/research needs: Books 31 81 203 803 1489 249 4.40 Usefulness of library's information resources for meeting your coursework/research needs: Journals/Electronic 22 55 193 731 1599 255 4.47 Usefulness of library's information resources for meeting your coursework/research needs: Electronic resources (e.g., Ebscohost, ERIC, etc.) 25 54 210 660 1548 350 4.46 Usefulness of library's information resources for meeting your coursework/research needs: Media and other library materials 41 99 343 797 1176 391 4.21 Quality of programs, workshops, and classes offered by the library on locating and retrieving information needed for assignments and research 107 151 517 684 836 546 3.87 Services provided by the library to obtain books & articles from off campus resources (Interlibrary loan, etc) 36 93 332 731 1161 484 4.23 Access to the library: Weekdays 24 39 173 684 1779 150 4.54 Access to the library: Weekends 59 96 260 704 1477 255 4.33 Access to the library: Evenings 44 71 234 676 1607 213 4.42 Last Updated: October 16, 2006 Back