Student Health Services Customer Satisfaction Survey Report Campus: CSU   What is your gender: Male 1322 Female 2188 Based on the number of academic units you have completed what is your present Freshman 429 Sophomore 373 Junior 879 Senior 1229 Graduate 597 Do you live: On Campus 467 Off Campus 3042 What is your are group: Under 18 21 18-20 1005 21-25 1609 26.30 365 31-40 261 Over 40 254 Are you primarily a: Day Student 1807 Evening Student 490 Both day and evening student 1200 Weekend Student 10    Are you currently covered by a major medical insurance through your employment, through your spouse or parents or through a government program? Yes 2430 No 967 Don't Know 112   In the last 12 months, have you received Health Services. Mark all that may apply to you. Yes 1693 No 1809 If no, please select from the reasons why you don't use campus health services. Mark all that apply to you. Haven't needed to use it 1183 Didn't know about it 174 Used my own medical provider 429 Thought I had to have insurance to use it 72 Had a bad experience there before 30 Had head bad things about it from others 46 Had to wait too long to see a provider 34 Hours are not compatible with my schedule 71 Other (please specify) 78     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Ability to get appointment time when you wanted it 43 132 291 684 551 771 3.95 4.65 3.66 The overall wait time for services after your arrival when you walked in or had no appointment (if applicable) 38 161 309 658 481 816 3.80 4.52 3.59 The overall wait time for services after your arrival in your most recent visit when you had an appointment 36 95 302 640 618 772 3.95 4.55 3.71 Your most recent visit as a whole  36 73 276 734 643 693 4.07 4.58 3.8   Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Receptionist 24 61 267 711 640 761 4.02 4.47 3.66 Medical assistant/Nursing Staff 14 44 169 646 667 916 4.23 4.49 4.02 Physician 20 49 190 493 581 1112 4.18 4.41 4.04 Nurse Practitioner 11 34 151 422 524 1301 4.25 4.49 4.06 Laboratory  13 23 158 280 310 1639 4.10 4.47 3.96 X-ray Technologist  14 12 138 205 221 1825 3.97 4.14 3  Pharmacy  19 35 150 394 572 1265 4.29 4.7 3.97  Cashier  10 24 176 389 383 1448 4.13 4.47 3.57 Physical Therapist  9 9 121 184 93 2073 3.77 4.3 3  Nutritionist 25 20 135 164 203 1809 3.66 4 3.43  If you saw a physician during your most recent visit, rate your satisfaction with how well they explained your medical condition 945 266 103 268 357 311 4.07 4.48 3.74   Would you recommend the Student Heath Services to a friends? Yes 1832 No 220 Last Updated: October 16, 2006 Back