| Rate
your satisfaction with the service during the last 12 months.
If you cannot rate the item (or it's not applicable) select
"Don't Know". |
| |
Response
Distribution |
|
| |
Very
Dissatisfied |
Dissatisfied
|
Neutral
|
Satisfied
|
Very
Satisfied
|
Don't
Know |
Response
Average |
Max |
Min |
| Courtesy of
the Financial Aid Staff |
39 |
71 |
271 |
658 |
423 |
131 |
3.93 |
4.44 |
3.7 |
| Timeliness
of receiving my financial aid notice |
58 |
170 |
302 |
643 |
351 |
66 |
3.69 |
4.32 |
3.29 |
| Timeliness
of receiving my financial aid disbursement |
104 |
187 |
285 |
540 |
359 |
105 |
3.59 |
4.11 |
3.07 |
| Waiting time
to be served in the Financial Aid Office |
165 |
270 |
358 |
443 |
197 |
146 |
3.17 |
4.22 |
2.27 |
| Accuracy of
answers to my questions |
71 |
141 |
318 |
618 |
338 |
101 |
3.68 |
4.18 |
3.44 |
| Information
on the Financial Aid website |
41 |
124 |
406 |
547 |
237 |
227 |
3.60 |
4.07 |
3.43 |
| Value
of the Financial Aid Office publications |
27 |
53 |
493 |
452 |
169 |
387 |
3.57 |
4.13 |
3.41 |
| Service
hours of Financial Aid Office |
36 |
135 |
410 |
612 |
220 |
170 |
3.60 |
4.18 |
3.28 |
| Overall
Services of Financial Aid Office |
49 |
113 |
336 |
734 |
280 |
74 |
3.72 |
4.28 |
3.32 |
