Facilities Customer Satisfaction Survey Report Campus: CSU   Please indicate whether you are: Student 1857 Faculty 121 Staff 450 Based on number of academic units you have completed what is your present class level: Freshman 138 Sophomore 227 Junior 404 Senior 790 Graduate 268 Are you primarily a: Day Student 883 Evening Student 226 Both day and evening student 695 Weekend student 14     Rate your satisfaction with the service during the last 12 months. If you cannot rate the item (or it's not applicable) select "Don't Know".   Response Distribution     Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Don't Know Response Average Max Min Custodial services (floor care, cleanliness, trash emptied) 76 235 278 1001 675 17 3.87 4.18 3.67 Heat, ventilation, air conditioning (room temperature) 139 556 467 878 225 13 3.22 3.57 2.87 Response to Incident requiring expedited response from facilities (e.g. Roof or toilet leak, threats to property, security of facility) 53 158 425 652 306 680 3.63 3.98 3.02 Landscaping and ground 38 98 260 930 936 17 4.16 4.36 3.77 Exterior public areas (walkways, roadways, bike paths) 33 95 234 1101 787 19 4.12 4.34 3.59 Cleanliness/condition of hallways, stairs, lobbies, other indoor public areas 49 166 277 1096 678 11 3.97 4.37 3.47 Restrooms (including cleanliness and supplies) 123 338 332 987 491 9 3.61 3.89 3.31 Signs (e.g. Location, visibility, accuracy, usefulness) 48 239 500 1065 377 43 3.67 3.87 3.37 Cleanliness/condition of Instructional areas (e.g. classrooms, labs, studios) 45 183 334 1085 504 117 3.85 4.31 3.61 Accessibility to buildings (ramps, railings, lifts, elevator) 54 150 363 1040 559 103 3.88 4.09 3.67 Indoor lighting 34 127 276 1239 587 13 3.98 4.11 3.78 Outdoor lighting 73 286 401 1032 399 78 3.64 3.8 3.29   Please rate how important each of the following services are to you . If you cannot rate the item ( or it's not applicable), select "Don't Know".   Response Distribution   Not at all Important Somewhat Important Neutral Important Very Important Don't Know Response Average Custodial services (floor care, cleanliness, trash emptied) 6 43 93 904 1119 16 4.43 Heat, ventilation, air conditioning (room temperature) 2 31 83 762 1286 9 4.52 Response to Incident requiring expedited response from facilities (e.g. Roof or toilet leak, threats to property, security of facility) 4 40 131 692 1212 95 4.48 Landscaping and ground 18 122 342 1098 587 11 3.98 Exterior public areas (walkways, roadways, bike paths) 10 81 240 1111 716 12 4.13 Cleanliness/condition of hallways, stairs, lobbies, other indoor public areas 4 33 110 991 1028 8 4.39 Restrooms (including cleanliness and supplies) 5 16 44 494 1604 13 4.70 Signs (e.g. Location, visibility, accuracy, usefulness) 9 96 306 964 780 15 4.12 Cleanliness/condition of Instructional areas (e.g. classrooms, labs, studios) 8 30 94 844 1150 47 4.46 Accessibility to buildings (ramps, railings, lifts, elevator) 24 83 312 837 878 42 4.15 Indoor lighting 5 42 144 877 1097 10 4.39 Outdoor lighting 15 55 198 748 1125 30 4.36 Last Updated: October 16, 2006 Back