Dr. Mike Lee provided leadership to a major campuswide strategic planning effort at Sacramento State that established four focus areas for improvement through the year 2010. Dr. Lee played a key role in the evolution of Destination 2010 from the initial design to the development of the process, framework, and communication structure. He was also invaluable in planning, implementation, and promotion in broad discussions and presentations across the campus and in the Sacramento community.  

Vice President Neal Hoss receives an honorable mention for championing QI and the FAS division Balanced Scorecard initiatives campuswide at San Marcos: His enthusiasm has sparked an interest from other campus leaders to participate in strategic planning so that they can achieve similar results.

Neal initiated a major change in the campus organizational structure by creating a "Director of Institutional Planning" position and administrative

Dirk chairs the systemwide Student Health Services function group. His leadership has made the SHS group one of the most prominent and productive function groups in the CSU.

Dirk also initiated the use of PBviews at Sacramento State and has become a critical technical resource for other campuses, assisting SHS reps with data input and analysis.

Scott has been a champion of QI since the 1990s. He was an early proponent of the Balanced Scorecard and is influential in advocating use of the scorecard to make improvements across the Long Beach campus. Scott has implemented numerous innovations and initiatives in Physical Planning and Facilities Management that have served as models for other CSU campuses. Scott also serves on the systemwide CSU QI Steering Committee.

The new recruitment process enhances communications with prospective students and their parents, utilizing personalized email to promote SLO, provide up-to-date information, and send out targeted marketing materials. Since the program’s inception, the campus has realized a savings of approximately $150,000 in postage and close to $100,000 in publication costs. Last year alone, the unit had direct contact with over 100,000 prospective students (before they ever filed an application) through over 300 points of contact. 

Office of Community Service Learning and Dawn Formo, Chair, Literature and Writing Studies Department, CSU, San Marcos

This project required collaboration between three distinct campus units, each with a different need, and resulted in successful outcomes that met the needs of each unit.
The practice is sustainable (ongoing since 2003) and the model is being used to develop other campus training opportunities.

This project addresses an important CSU initiative—Time to Degree. The project harnesses technology to improve services offered to students and uses existing data in CMS to enhance CMS student services. Thirty-two hundred requests for Progress-To-Degree reports have been processed, reducing that number of transactions handled manually. This innovation is a model for the CSU because it integrates student advising and student records. By building onto CMS, CSULB Enrollment Services has interfaced important datawithout shadow systems or manual processes.