CSU | Quality Improvement E-News

January 2006

E-News for the CSU Quality Improvement Community

Vol. 7, No. 1

In This Issue

	Time Is Running Out! Register for the 2006 QI Symposium by January 20, 2006
	Quality Improvement Award Nomination Deadline Is Wednesday, January 18, 2006
	Training for pbviews Takes Place on February 24, 2006
	Matt Ceppi Takes on a New Role
	Featured Quality Improvement Facilitator: Paul Picciotta, Humboldt State University
	It Is Time for the Spring 2006 Customer Satisfaction Surveys!
	My Survey Results Are In. Now What? by Dr. Roseann Hogan
	CSU Attendees at the performancesoft User Group Conference
	Quality Improvement Calendar

Events and News in Quality Improvement

Time Is Running Out! Register for the 2006 QI Symposium by January 20, 2006

Registration for the QI Symposium at the reduced rates closes on January 20, 2006. Register now at: http://www.regonline.com/Checkin.asp?EventId=25027 before you miss the opportunity to attend!

The QI Symposium brings together those dedicated to quality improvement, streamlining processes, and getting results. This year's keynote speakers are President Don Kassing of San José State University, and Lynne Lancaster, a speaker, author, and generation expert. Lancaster is co-founder of BridgeWorks (www.generations.com), a company dedicated to helping corporations and associations bridge the generation gaps in the workplace and marketplace. With her motivating, entertaining style, she helps individuals and organizations thrive in a multigenerational world.

For more information on the keynote speakers, breakout sessions, and other symposium details, go to: http://www.calstate.edu/qi/symposium/qi_symposium.shtml.

Quality Improvement Award Nomination Deadline Is Wednesday, January 18, 2006

Be sure to recognize those individuals at your organization who go the extra mile to make a difference by nominating them for a QI Award. Award criteria, nomination forms, and submission instructions can be found and submitted at:

Farewell

Matt Ceppi Takes on a New Role

After serving as the Director of Systemwide Quality Improvement for the last two years, Matt Ceppi is moving on to the San Marcos campus. Matt has accepted the Director of Institutional Planning position at San Marcos. In his new role, Matt will work with President Haynes and her team to provide leadership and direction for the University’s long-range and strategic planning efforts and to facilitate the alignment of resources with institutional priorities. He will also oversee the Institutional Research function.

We wish Matt the best of luck in his new endeavors. Robyn Pennington will assume the role of Acting Director of Systemwide Quality Improvement until a replacement is named.

http://www.calstate.edu/qi/awards06/qi_awards_06.shtml. We urge you to take advantage of this opportunity to reward those who work hard to make their campuses better places to learn. Please submit your nominations by Wednesday, January 18, 2006.
Award categories include:

Distinguished Service in QI
QI Facilitator of the Year
QI Function Chair of the Year
QI Champion of the Year
QI Team of the Year
Innovative Practice

Awards will be presented at the 2006 CSU QI Symposium luncheon on February 23, 2006, at the Crowne Plaza Los Angeles International Airport (LAX) Hotel. This year’s recipients will also be featured in the 2005/2006 Quality Improvement Biennial Report presented to the Trustees.

Training for pbviews Takes Place on February 24, 2006

Did you know that pbviews has been upgraded to a newer and better version? Don’t worry, the Quality Improvement team has got you covered!

There will be two 4-hour pbviews End-User Training sessions on February 24, 2006 (the day after the QI Symposium) at the Chancellor's Office. If you are new to the application or would like a refresher course, this training is perfect for you. Please email Agnes Chan at achan@calstate.edu by February 3, 2006 to secure your space. Our next pbviews training is tentatively scheduled for June 2006.

Featured Quality Improvement Facilitator: Paul Picciotta, Humboldt State University

As the new Common Management System (CMS) Director at Humboldt State University, Paul Picciotta immediately saw a need for QI initiatives. Paul’s campus plans to incorporate quality improvement techniques wherever possible. Initial plans will focus on leveraging recent process improvement training. Read More

It Is Time for the Spring 2006 Customer Satisfaction Surveys!

This year the survey tool is completely Web-based, which will reduce the campus effort and cost of administering these surveys. This tool will be hosted and administered by the Systemwide QI department at the Chancellor's Office. Campuses can decide whether to utilize any or all of the surveys available.

Campuses can peruse the survey design at: www.calstate.edu/QI/surveydesign/designsurvey.shtml, and select from the systemwide list of base questions, or they can customize their surveys for campus-specific needs.

Campuses need to indicate their intent to participate in the 2006 Customer Satisfaction Surveys to Agnes Chan, Project Manager, by Monday, February 6, 2006. A complete suggested timeline is listed on the Systemwide Communication Plan at: www.calstate.edu/QI/surveydesign/communication.shtml.

If you have any questions, please contact Agnes Chan at (562) 951-4556 or achan@calstate.edu.

My Survey Results Are In. Now What? by DR. Roseann Hogan
Dr. Roseann Hogan is the Assistant Vice President of Institutional Research and Assessment at California State University, East Bay

Many quality improvement metrics use perception or opinion surveys to gauge how satisfied customers and students are with a service or program, or to solicit information about a variety of issues. There are a few rules of thumb to keep in mind to help you clearly and credibly explain the surveys to your audience. Full Article

CSU Attendees at the performancesoft User Group Conference

Mishelle Laws, CSU Long Beach, Robyn Pennington, Chancellor’s Office, Katy Rees, CSU San Marcos, and Lori Erdman, Chancellor’s Office, discuss quality improvement at the performancesoft User Group Conference held in Savannah, GA last November.

Quality Improvement Calendar

Date	Events
	February 2006
12	NCCI Partnership Event with ACE - Los Angeles, CA
22	Quality Improvement Facilitators (QIF) Meeting - Los Angeles, CA
22-23	Quality Improvement Symposium - Los Angeles, CA
24	pbviews Training - Chancellor's Office
	March 2006
12-15	Higher Education Users Group (HEUG) Conference for more Information
	April 2006
9-11	CSU Financial Officers Association (FOA) Annual Conference for more information
12-14	WASC Annual Conference for more information
30	WACUBO Annual Meeting for more information
	May 2006
1-3	WACUBO Annual Meeting for more information
	July 2006
6-8	NCCI Annual Conference for more information
8-11	APPA, NACUBO, SCUP joint Conference for more Information
	View the complete Quality Improvement calendar here.

Ideas, comments, questions? Have news or other Quality Improvement-related information to share? Contact Robyn Pennington at rpennington@calstate.edu. Let us know what information would be helpful to include in the Quality Improvement E-News.

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