| Speakers
in the May series included:
- CSU
Chancellor Charles Reed and Chancellor Bob Hemenway of
the University of Kansas
-
Matt Ceppi, Acting Manager, Quality Improvement Programs,
who presented an introduction to Quality Improvement in
the CSU
-
Ralph Wolff, Executive Director, Western Association for
Schools and Colleges, who spoke on “Moving Beyond
Compliance to a Systems Approach to Quality: Early Reflections
on the New WASC Accreditation Model”
-
Phil Hart, Executive Vice President and COO, Lockheed
Federal Credit Union, who spoke about the credit union's
implementation of the Balanced Scorecard
-
Howard Lutwack, Director of Internal Audit, CSU Northridge,
who spoke about CSU Northridge’s “College
Review,” which reviews administrative procedures
and internal controls at the college level
Participation
in the series has been excellent and evaluations of the
series have been positive. In May, site connections to the
live broadcast reached 125, and archive viewings of the
series number 330 to date. Archives of the series are available
on the Quality Improvement website.
Future
Web seminars will be available on a quarterly basis. Possible
topics include: Customer Satisfaction Surveys – Using
Data for Improvement, Student Affairs – Assessment,
and WASC – Using Measures for Improvement. |
|
"Many
lessons could be learned about measurement, leadership,
and process improvement from these sessions."
- Seminar Participant |
|
"We're
pleased with this innovative method for continuing much
needed professional development and training during
these difficult budget years."
- Seminar Participant |
|
"Congratulations
on a very successful QI Web Seminar Series. I learned
and enjoyed [the series] and have shared information
with a number of colleagues."
– Seminar Participant |
|
