The last of the 2005 Spring Customer Surveys closed on May 30. Most semester campus surveys closed in late April and quarter campus surveys began closing in May. Approximately 110,000 surveys were distributed to students, faculty, and staff from the Systemwide Quality Improvement office. Response rates jumped to 17.9% in 2005, up from 13.8% in 2004. Data from two campuses that distributed the e-mail invitations themselves was not available at publication time.

Areas surveyed were Accounting, Career Services, Facilities, Financial Aid, Human Resources, Library, Mail and Shipping Services, Parking, Purchasing, Student Accounts, Health Services, and University Police. Respondents were asked to rate their level of satisfaction with various services as well as how important they felt those services were. Other questions to assess the impact of support services on the student experience were added this year. Students were asked, to what level have they enhanced their career plans and goals by participating in Career Center activities, and if the library information resources are meeting their course work and learning needs, to name a few. Special focus will be placed on identifying additional questions across all areas that assist campuses with indirectly assessing program effectiveness for future years.