2008 Customer Satisfaction Survey Responses | General Counsel

2008 Customer Satisfaction Survey Responses

Responses from 147 clients throughout the CSU system to the November 2008 Customer Satisfaction Survey on the performance of the Office of General Counsel are summarized below. The satisfaction rates dropped slightly from 2007, but overall are still quite positive. The Office is committed to work to earn even higher approval ratings next year.

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
Overall satisfaction with quality of legal service received from Office of General Counsel
32.2%	36.4%	16.8%	6.3%	1.4%	7.0%

Yes	No
How satisfied are you that the Office of General Counsel meets these priorities?
76.2%	23.8%

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
How satisfied are you that the Office of General Counsel provides high qualify work product?
39.5%	32.7%	8.2%	8.2%	0.7%	10.9%

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
How satisfied are you that the Office of General Counsel communicates clearly and effectively?
38.4%	34.9%	10.3%	4.1%	2.7%	9.6%

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
How satisfied are you that the Office of General Counsel develops creative or proactive solutions?
26.9%	31.7%	18.6%	8.3%	2.1%	12.4%

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
How satisfied are you that the Office of General Counsel responds promptly?
37.9%	30.3%	9.7%	9.0%	2.8%	10.3%

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Don't Know
How satisfied are you that the Office of General Counsel works effectively and cooperatively with your staff?
42.5%	26.7%	12.3%	5.5%	2.1%	11.0%

Content Contact:
December Bolden
(562) 951-4500

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Last Updated: January 29, 2009