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2007 Customer Satisfaction Survey Responses
We received 96 client responses to the 2007 Customer Satisfaction Survey, which inquired about the overall quality of legal services provided by the Office of General Counsel, and whether top legal priorities are being met. The results were very positive and similar to 2005 survey results. The majority of CSU clients are either very satisfied or satisfied with General Counsel's services, and feel that the institution's top legal needs are being met. Specific responses are summarized below. |
Overall, how satisfied are you with the quality of legal service you receive from the Office of General Counsel? |
Very
Satisfied |
Satisfied |
Neutral |
Dissatisfied |
Very
Dissatisfied |
Don't Know |
Total |
41 |
32 |
15 |
2 |
2 |
4 |
96 |
42.7% |
33.3% |
15.6% |
2.1% |
2.1% |
4.2% |
100% |
Does the Office of General Counsel meet your top legal priorities?
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Yes |
No |
65 |
11 |
85.5% |
14.5% |
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Goal for 2008
The Office of General Counsel is committed to continue to provide quality legal services for the CSU. Clients identified as areas of potential improvement, a closer coordination with the newly restructured Human Resources division, and increasing overall communication and training. This will be our 2008 goal, and we welcome further suggestions from clients at any time. |
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Last Updated:
November 28, 2007
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