| INFORMATION
TECHNOLOGY SERVICES (ITS)
David Ernst, Assistant Vice Chancellor
COMMON
MANAGEMENT SYSTEMS (CMS)
Data
Warehouse Update: The documentation for the Enrollment
Reporting modification to the CMS data warehouse, developed
by the Data Warehouse Advisory Group, is undergoing final review
by the committee. Representatives of the Institutional Research
Directors and Student Administration User Group will present
it to their respective constituents in July. The data warehouse
team previewed the Enterprise Performance Management (EPM) 9.0/Campus
Solutions (CS) 8.9 deliverables during Oracle’s presentation
to the Alliance Reporting Product Advisory Group (PAG). The
recording was made available to campus stakeholders in June
as a precursor to the analysis that will be performed when the
software becomes available in July. Performance tuning to the
Finance 8.4 data warehouse deliverable was completed with a
3:1 performance gain to the overall processing time, bringing
it into the high end of acceptable performance parameters. CSU
is participating in the Oracle EPM/CPM/BI (Enterprise Performance
Management /Corporate Performance Management / Business Intelligence)
Strategy Council, a cross-industry council that is looking at
merging product lines into Fusion.
Human
Resources Update: The Human Resources team has completed
development and testing of the Oracle Absence Management module
in coordination with the pilot campus, San Jose. The campus
will go live with the new module this month. The team has also
been supporting the Dominguez Hills campus with their implementation
of the HR application (also scheduled to go live this month).
Additionally, the CSU project to integrate with the new State
Controller’s payroll application (SAP) will be officially
initiated this month.
Student
Administration Update: The Student Administration (SA)
team successfully developed and deployed the first Human Capital
Management (HCM) 8.9 baseline release package (8.90.020) to
the campuses. The SA Team successfully conducted eight module
and information workshops in support of the HCM 8.9 upgrade,
including Admissions, Student Records, Financial Aid, Student
Financials and Application Security. The Student Administration
"go-live" activity remains on schedule for the campuses
including, CSU Sacramento, CSU San Bernardino and CSU East Bay.
These campuses are on schedule for their HCM 8.9 Student Administration
implementation "go lives". The Student Administration
team has participated in several on-campus HCM 8.9 upgrade kickoff
meetings including CSU Long Beach, Cal Poly Pomona and CSU Chico.
ACADEMIC
TECHNOLOGY SERVICES (ATS)
Upcoming
Events: The 6th Annual MERLOT International Conference
will be August 8-11th at the Ottawa Conference Center, Ottawa,
Ontario, Canada. The MERLOT International Conference is designed
to foster learning, innovation and practice in the use of information
and communications technologies in higher education. It is the
venue for educators, administrators, and technologists who have
interests and expertise in technology-enabled teaching and learning
and who recognize the need to remain current in this rapidly
advancing field of educational practice and theory. For more
information see http://conference.merlot.org/2006/
Foundational
Skills
CSU Math and English Success:
The CSU Math and English Success website project team is currently
developing new functionality to allow high school students across
the State to determine their Early Assessment Program (EAP)
status online. The benefits of this solution are many:
- Access
to EAP results in August for every participating student across
California;
- less
reliance on the current paper-based distribution model, which
is inefficient in many school districts;
-
the availability of personalized services connecting the EAP
student report with step-by-step, customized advice for preparing
for the CSU;
- emphasis
on student ownership and responsibility in preparing for college
(a central principle of the EAP); and.
- 24x7
access to EAP results throughout the school year to ensure
that counselors, CO personnel, and EAP coordinators need no
longer track down lost/undistributed reports. This feature
will be available in mid-August.
Information
and Communication Technology Literacy Assessment (ICT):
Eighteen grants to campus faculty and librarians have been awarded
for exploring the use of the newly developed ICT Literacy assessment
and for integrating information literacy into first-year experience
programs. The campus grants totaled $258,000 and were awarded
to successful respondents to a system wide request for proposals
issued in March. Several of the funded projects will involve
longitudinal assessment studies to be conducted over a two-year
period. A listing of the projects can be found at http://www.calstate.edu/ls/infocomm.shtml.
TECHNOLOGY
INFRASTRUCTURE SERVICES
Infrastructure
Build-Out - Stage 1 and Stage 2: With two exceptions,
progress in the TII Stage 1 infrastructure retrofit program
remains satisfactory. Only one of the fourteen Phase 1 and Phase
2 campus projects has not been completed and that campus expects
to finish retrofits by summer’s end; one is in the process
of doing so, and two of the remaining four campuses in that
final program phase are continuing their construction schedules.
Unfortunately, the remaining two campuses in Phase 3 have encountered
difficulties with their general contractors; Stage 1 work at
those sites is on hiatus until solutions can be negotiated.
Stage
2: All campuses have now either completed or are actively engaged
in their Stage 2 activities. Five campuses are in the design
phase; two campuses are currently implementing their new networks
and fifteen are completed. San Jose was the most recent campus
to have completed their project. All users on that campus have
been cut over successfully to the new network.
(As
a reminder, the ‘phases’ group campuses in the order
that they undertake the TII project. ‘Stage 1’ refers
to the physical construction of pathways, spaces and media on
campuses; ‘Stage 2’ represents the installation
of the necessary electronic components.)
Infrastructure
Terminal Resources Project II - (ITRP 2): is the first
refresh cycle for the network electronics installed as a part
of Stage 2 of the Technology Infrastructure Build-Out Project.
It is intended to enable campus networks to remain current with
network technology and address evolving requirements. ITRP 2
will include three technology focus areas:
- Routing
and switching (providing network connectivity and data transfer)
-
Wireless networking
- Network
security (preventing unauthorized network access)
ITRP
2 planning is well underway in all three of these areas, with
a primary focus on network security. The Network Technology
Alliance’s (NTA) network security working group recently
completed the ‘bakeoff’ process and has submitted
a recommendation for the manufacturer of security equipment
for ITRP 2 to the NTA, which has endorsed the recommendation.
It was also presented to and approved by the Information Technology
Advisory Committee (ITAC) on June 15.
NTA’s
wireless working group has developed a Request for Information
(RFI) for their area of focus; the four-week bakeoff process
will begin July 10 at the Chancellor’s Office WestEd facility
in Los Alamitos. A call for campus participation went out to
NTA.
Network
Management System (NMS):ITRP 2’s steering group
recently reviewed the direction of network management software
tools in the CSU and agreed that in order to find the best tools
to manage campus networks, a set of operational needs must be
defined. Then, a set of functional requirements will be identified
to ensure the support those operational needs. In addition,
the steering group will work with the Network Technology Alliance’s
(NTA) Executive Committee to discuss how the IT Infrastructure
Library’s (ITIL) processes may play a part in developing
a set of common best practices (ITIL is the most widely accepted
approach to IT management as it provides a cohesive set of best
practices drawn from the public and private sectors internationally).
The
steering group determined that that with so many campus staff
participants currently focusing on network security, wireless,
and route/switch working groups efforts, the current resource
pool is rather small. The group concluded that any requests
for participation in NMS work would not yield satisfactory results
until this fall, when most of the aforementioned projects will
conclude.
Network
Infrastructure Asset Management System (NIAMS): The
Network Infrastructure Asset Management tool is a software application
that allows campuses to maintain records of their network infrastructure
by keeping track of where cables and equipment are located on
the campus in both a graphical and database format. The Chancellor’s
Office centralized application and database support center for
the tool has recently trained campus users at beginner and advanced
levels. After having completed advanced user training and an
advanced NIAMS data import workshop in April, the Los Angeles
and San Luis Obispo campuses began production efforts in June.
The San Jose and Monterey Bay campuses are actively preparing
for their NIAMS implementations this fall.
Campus
Access Infrastructure Initiative (CAI): The Campus
Access Infrastructure Initiative (CAI), a system-wide program
that will install and maintain the infrastructure required to
connect each campus local area network (LAN) to the CENIC wide-area
network (WAN) backbone, is well underway. The circuit for Long
Beach was put into production on May 27 and circuits for the
Bakersfield, San Diego, San Jose and Maritime were put into
production in June. The Chancellor’s Office and Channel
Islands circuit cutovers are planned for late summer and East
Bay’s is scheduled for late October.
Identity
and Access Management Initiative (IAM): The Information
Technology Advisory Council (ITAC), in cooperation with the
Chancellor’s Office, defined the objectives of the Identity
and Access Management Initiative (IAM), a system-wide program
chartered with developing and defining the architecture for
secure access and data management at the campus level. The mission
of IAM is to enable users to access and exchange information
from campus-to-campus, campus to other institutions (e.g., K-14),
and campus to business (e.g., on-line library materials), while
maintaining security standards and user accessibility permissions.
The
3rd Annual Identity and Access Management Initiative (IAM) Workshop
is scheduled for July 19-20 at the LAX Crowne Plaza. The proposed
agenda has been shared with Information Technology Advisory
Committee (ITAC), the IAM Technical Architecture Group (TAG)
and Information Security Officers (ISOs), with a request that
local efforts be made to encourage functional areas to attend.
This year’s conference focus will be the non-technical
(business process and policy) aspects of identity and access
management to increase understanding and support outside of
the IT areas. The first day, Wednesday, July 19, will highlight
the experiences of the University of Florida and Cal Poly San
Luis Obispo; most of the second day will feature presentations
by an expert from The Burton Group, an IT research and advisory
firm.
The
Technology Steering Committee (TSC) review of the proposed governance
structure for the IAM Initiative is scheduled for the August
meeting.
Emergency
Website Project: TIS has been assigned the design and
implementation of a web-based solution that will allow public
information officers/public affairs directors at all CSU campuses
to publish communications information for students, CSU employees/staff/faculty,
media, and the the primary campus World Wide Web presence is
unavailable. This solution must be easy to use, require little
or no specialized client software and be accessible over any
internet connection. It also must be active and available any
time— 24 hours a day, 7 days a week. If an emergency occurs,
the resource will be activated, allowing users attempting to
access a webpage of an existing campus to be redirected automatically
to the emergency website. This CSU Emergency Communications
Website will provide basic communications information and is
not a disaster recovery site, nor a complete failover site for
the World Wide Web presence of an existing campus.
The
Emergency Website project team tested and approved the automatic
emergency website activation, based on Border Gateway Protocol
(BGP). Campuses will work with CENIC (the statewide WAN provider)
to configure their networks appropriately. Long Beach, the first
campus selected for implementation, is expected to complete
the process by the end of June and the San Luis Obispo and Fullerton
campuses are currently being staged.
Enterprise
Architecture (EA): The Enterprise Architecture (EA)
program will provide a comprehensive technology planning and
guidance mechanism, which will help ensure that the CSU is aligned
to meet the challenges of expanding needs for data and services,
increased requirements for maintenance and support, and emerging
technology changes.
This
summer, the Enterprise Architecture Steering Committee will
focus on conducting an environmental scan and review of business
drivers affecting IT. The goal will be to produce a document
of commonly shared assumptions about business goals/strategies
and environmental factors expected to affect the CSU’s
collective IT operations and services. This document, with a
target completion of January 2007, will be forwarded to ITAC
for review and endorsement. A draft will be ready for ITAC’s
input and revision during the committee’s professional
development meeting in October.
A
new agreement with Gartner Group, a major information technology
research and advisory company, will provide the CSU access to
two half-day sessions with a Gartner Enterprise Architecture
analyst, as well as a set of tools and templates designed specifically
for developing enterprise architecture. Later this summer, TIS
will host a workshop on enterprise architecture with Gartner
analyst participation. The workshop will be open to anyone involved
in architecture projects at a campus or in the Chancellor’s
Office.
Concurrently
with the Enterprise Architecture Steering Committee’s
strategic technology planning effort, a monthly meeting will
be held for CSU technical architects and senior IT staff from
campuses and the Chancellor’s Office. The purpose will
be to begin knowledge sharing and communication among the various
IT domains, such as identity management, security, CMS, academic
technology, network, etc. The group will identify what planning
assumptions are in place for the various domain projects. They
will also try to standardize, as much as possible, on templates
used to document various architecture components.
Calstate.edu
Web Re-engineering Project: The CSU web site is large
and comprehensive, encompassing approximately 45,000 URLs when
all documents and forms are included. The site is a virtual
warehouse containing a wealth of important and useful data,
including many hundreds of policies, procedures, executive orders,
reports, and other documents necessary for the functioning of
a complex and decentralized system of higher education. Because
of the importance of the web site in providing information to
the CSU system, TIS has partnered with the Chancellor’s
Office’s Communications Department to re-conceptualize
and re-engineer it by assessing current capabilities, stakeholder
needs and technology trends.
HOSS
Data Center Data Center Transition: The CSU’s
new data center includes simplified architecture to reduce support
costs, increased flexibility to meet varying campus needs, a
scalable environment, the same architecture design and hardware
for production and non-production and improved security controls.
During
the first segment of the data center transition (January to
June 2006), pilot campuses (San Luis Obispo, Fresno, and the
Chancellor’s office) went live in the new data center
over the President’s Day holiday weekend (February 18).
The remaining campuses migrated to the new data center between
the months of March through May, using a “wave”
strategy in which there were two to five campuses per “wave.”
The campus transitions were complete on May 24, with all 23
campuses, plus the Chancellor’s Office migrated to the
new data center environment.
The
data center transition project is currently in the post-transition
stage with resources focused on resolving the development environment
performance issues. CMS is working with the pilot campuses to
determine the success criteria to measure the improvements.
The
methodology for development the Security Plan would includes
interviewing of 9 campuses 3 each small, medium and large.
INFORMATION SECURITY
Security
Plan: The Statement of Work for the Systemwide Security
Plan is being finalized. The tentative start date for the project
is late July2006. The deliverables of the Plan will be:
-
Gap Analysis
- Security Roadmap
- Security Foundation and Framework
- Risk Management Tool
TECHNOLOGY
ADVICE AND POLICY
Measures
of Success: Campus responses to the annual technology
survey are due on August 1. The Social and Behavioral Research
Center will be conducting the biennial staff survey this summer.
Executive
Council Retreat: Presidents
and CSU Executives engaged in a half day discussion of Information
Technology at the recent Executive Council Retreat. The majority
of the session focused on improving learning and teaching through
academic transformation.
Accessible
Technology Initiative: The Accessible Technology Initiative
(ATI) Work Plan (currently in draft form) identifies nineteen
(19) steps and processes to provide for access to technology
and technology-related resources for persons with disabilities,
as mandated by current federal and state laws. An implementation
plan for the six to twelve months based upon a short list of
priorities is currently being drafted and will be shared with
the Technology Steering Committee at their upcoming meeting.
Three
efforts are being launched to develop tools and resources for
ATI implementation:
-
ATI Website Staff members from the Long Beach campus (Doug
Cox, Gerald Greenridge) and the Chancellor's Office (Kerry
Klayman, Phuong Huynh, Alicia Campbell, Christine Destefano)
are assisting in the development of the project website
that will house resources, documents, and tools for ATI
implementation. The timeline for the completion of Phase
I of the website is during the fall.
-
Work
Groups: Three work groups are being formed to address
accessibility implications and develop best practices
in the areas of emerging technology, learning management
systems, and web accessibility. Work group membership
is currently being formalized and will consist of staff
and faculty from across the system with appropriate
expertise and interest. These work groups will commence
in August.
-
Website
Evaluation and Monitoring tool: A request for proposal
(RFP) for an enterprise server-based website evaluation
and monitoring system is currently being drafted. This
tool will greatly assist campuses in monitoring, fixing,
and maintaining campus websites to conform to accessibility
standards.
Dr.
Wayne Dick, Chair of the Computer Science and Engineering Department
at Cal State Long Beach has been appointed the Project Coordinator
for Academic Technology Accessibility. He will be on a half
release–time appointment to the Chancellor’s Office
and will focus on both Accessible Technology and the Center
for Alternative Media (CAM).
SYSTEMWIDE
QUALITY IMPROVEMENT
The
Quality Improvement Planning Committee is providing all campuses
an opportunity to highlight campus quality efforts in a Biennial
Report on Quality Improvement in the CSU. This report is currently
being developed and will be published in the fall. It will highlight
campus quality activities, initiatives, and accomplishments
over the past two years. Campuses may want to focus particularly
on cost/time savings or redirection, improved services or customer
satisfaction, or innovative or model approaches that were developed
or adopted. Inclusion of quality activities throughout the entire
campus is encouraged. The Quality Improvement Facilitators (QIF)
at each campus have been contacted regarding this effort, and
have been asked to submit information via e-mail no later than
July 31, 2006 to Katy Rees, Chair, QI Planning Committee, at
katyz@csusm.edu.
If
you have any questions, please contact Katy Rees at katyz@csusm.edu
or at Robyn Pennington at rpennington@calstate.edu. |