TECHNOLOGY SERVICES (ITS)
David Ernst, Assistant Vice Chancellor
TECHNOLOGY SERVICES (ATS)
Library Initiatives: The CSU is well represented on
a new national panel established to oversee the development
of standards for information and communication technology (ICT)
iteracy. The National ICT Literacy Policy Council is comprised
of eighteen members representing a wide range of higher education
institutions and national organizations interested in ICT assessment
and performance standards in education and the workforce. The
Council will employ the interactive scenario-based assessments
recently developed by the Educational Testing Service in collaboration
with the CSU and other universities. The Council will also serve
as a national advocacy group to raise awareness of the importance
of ICT literacy as an essential skill for success in higher
education and the workplace. Representing the CSU will be Dr.
Barbara O’Connor, Professor and Director of the Institute
for the Study of Politics and the Media at CSU Sacramento; Dr.
Tomas Morales, Provost at Cal Poly Pomona; and Dr. Gordon Smith,
Director of Systemwide Library Initiatives in the Office of
the Chancellor. The first meeting of the Council will be February
5-6, 2007 in Washington D.C.
Skills: The Center for Distributed Learning is building
a web portal to help 11th grade high school students learn about
the Early Assessment Program. The portal will encourage students
to submit their e-mail address and/or cell phone number so they
can receive a personalized e-mail or SMS message once their
EAP test results become available. The portal will go live at
the end of January.
Framework: To support online degree programs systemwide,
The Center for Distributed Learning (CDL) is building a searchable
web-based database which will contain detailed records of all
CSU online degree programs. The database will allow prospective
students a “one-stop-shop” for finding online degree
programs offered at the 23 CSU campuses. A prototype database
will be available at the end of January.
MANAGEMENT SYSTEMS (CMS)
Information Systems Update: The Financial Information
Systems (FIS) team is supporting campuses for the scheduled
migration of the Baseline Release 060 posted on11/6/2006. By
early January, all 22 campuses on PeopleSoft Financials, will
have migrated to Baseline Release 060. On 12/06/2006, 1099 updates
for the calendar year 2006 were delivered to campuses in Release
8.40.060 Patch 034. On 12/21/2006, Release 8.40.060 Patch 035RMP01
was delivered to campuses to ensure the CMS Baseline software
meets the new requirements as defined by the Revenue Management
Program (RMP) initiative. A PeopleTools upgrade to version (8.46.17)
has begun with a planned delivery to campuses on 2/26/2007,
and the project planning for an application upgrade to PeopleSoft
9.0 has been kicked off.
Administration Update: Student Administration Update:
The Student Administration (SA) Team continues to support the
upgrade process for v8.9 for Sonoma, Pomona, Northridge, Channel
Islands, Long Beach, CMA, and San Luis Obispo; The team also
supports both v8.0 and v8.9 "go-live" activities for
San Luis Obispo (8.0), East Bay (8.9), San Bernardino (8.9)
and Sacramento (8.9) in their phased implementation cycles.
The SA team is supporting San Bernardino in its preparation
for the next planned major SA "go-live” in April
2007, when the campus will be preparing for Summer Registration.
San Bernardino will also be bringing up Financial Aid and Self-Service
(initial) on February 12th.
CMS Development: The Revenue Management Program
Depository phase of the project kicked off on January 2, 2007
with all campuses going live, using Wells Fargo as their depository
bank. CMS Central is now gearing up for the disbursement phase
of the Program with eight campuses due to go live using Wells
Fargo as their disbursement bank as of February 1, 2007. In
order for campuses to meet the deadline the necessary modifications
and documentation needed to meet Wells Fargo’s requirements
were posted to the CMS website on December 21, 2006. January
2007, activities are geared towards helping campuses meet their
February go-lives. Planned are teleconferences to assist in
answering campus questions; outlining the requirements, testing
of the transmissions, and training (in the latter part of the
Disbursement Phase is spread out over a three-month period with
all campuses scheduled to be live using Wells Fargo Disbursements
by April 2nd. Each phase entails providing the same level of
services to the campuses, i.e., conference calls, testing and
Build-Out - Stage 1 and Stage 2:
Infrastructure Build-Out Project - Stage 1 and Stage 2: Stage
1: Eighteen of the twenty-two campus Stage 1 projects in
the build-out program are completed. Of the remaining four campus
projects, three are progressing well, while one has encountered
contractor issues and is delayed as the campus works towards
a suitable resolution.
2: While the one campus that is experiencing Stage 1 delays
has put their Stage 2 design on hold, all of the remaining campuses
continue to make significant progress. Chico and Fresno are
generating their logical network designs and will begin equipment
deployments soon. Fullerton, Monterey Bay and San Diego are
at various points in their implementation phase. The fifteen
other campuses have all completed their Stage 2 implementations.
a reminder, the ‘phases’ group campuses in the order
that they undertake the TII project. ‘Stage 1’ refers
to the physical construction of pathways, spaces and media on
campuses; ‘Stage 2’ represents the installation
of the necessary electronic components.)
Terminal Resources Project Refresh (ITRP 2): ITRP 2
is the first refresh cycle for the network infrastructure installed
as a part of Stage 2 of the Technology Infrastructure Build-Out
Project. The program is intended to enable campus networks to
stay current with network technology and address evolving requirements.
ITRP 2 will include the following technology areas of focus:
Routing and switching (providing network connectivity and
Wireless networking (providing users with connectivity without
having to ‘plug in’ to a jack)
Network security (preventing unauthorized network access)
Network management systems (allowing monitoring of network
implementations for the first phase of the network security
implementation will begin at Los Angeles and Sacramento in February.
Phase 2 and 3 of the network security implementations are currently
being developed under the guidance of the Network Technology
Alliance (NTA) network security working group.
wireless working group reopened the “bakeoff” process
and conducted a final week of testing. They will soon make their
recommendation to NTA and ITAC for the manufacturer selection
of the wireless component of ITRP 2.
NTA routing and switching working group commissioned an analysis
by AT&T of the ability of Cisco equipment to continue to
meet the routing and switching needs of CSU. The group approved
the resulting report, which indicates that Cisco equipment can
continue to meet CSU needs. NTA working group efforts are underway
to develop the design and deployment methodologies for the ITRP
2 routing and switching implementations on campuses.
NTA working group has been established to develop the second
iteration of the ITRP campus network management system (NMS)
for ITRP 2. Campus functional requirements are under review
and new tools may be evaluated in an effort to build upon NMS
experience gained from the first version of NMS.
Campus Collaboration Center (C3) team has been formed and is
meeting weekly to develop a model that allows campuses to collaborate
on NMS management. A pilot project will be developed to determine
if campuses can create a more efficient NMS solution by working
together on the hosting of the servers, the administration of
the server operating systems, and the administration of the
network management applications.
Infrastructure Asset Management System (NIAMS): This
asset management tool is a software application that allows
campuses to maintain records of their network infrastructure
by tracking cables and equipment locations on campus. Implementation
is underway on the first wave of campuses and TIS has established
a centralized NIAMS application and database support center
to minimize campus resource requirements for NIAMS deployment.
Bay has requested the assistance of the NIAMS CO implementation
team to prepare for migration to production. Pomona has also
requested a final review of its model, before beginning production.
A Northridge site visit and analysis by the support team took
place in December; other site visits for the East Bay and Chico
campuses are scheduled for early 2007.
Access Infrastructure Initiative (CAI): The Campus
Access Infrastructure Initiative (CAI), the system-wide program
that will install and maintain the infrastructure required to
connect each campus local area network (LAN) to the CENIC wide-area
network backbone (CalREN), is well underway. This project consists
of two phases: installing enhanced network cabling and providing
managed fiber circuit connections. Installing these cables and
fiber circuit connections will provide improved network reliability,
while enhancing network capacity and increasing its stability.
the progress of the connection installation phase, AT&T’s
enhanced network cabling installations at the Chancellor’s
Office WestEd location in Los Alamitos and the Channel Islands
campus were completed in October and November; both sites are
now operational. In addition, AT&T’s fiber installation
at the Chancellor’s Office Golden Shore location is still
in progress and should be completed in February 2007. Special
construction at the Los Angeles campus was completed in December,
and San Marcos’ circuit installation is pending a contract
between the CSU and CENIC. At this time, sixteen campuses have
active dual connections.
regard to the CENIC Managed Fiber (CMF) circuit installation
phase, both of Maritime Academy’s CMF connections are
operational. Monterey Bay’s installation is also complete
and the CAI project management team is working with the campus
to activate the circuits. Both East Bay and Sacramento State’s
CMF installations were completed in December. Pomona and San
Bernardino are scheduled to be completed in late summer of 2007.
The fiber connection has been completed between San Francisco
State, CENIC, and the City of San Francisco and should be operational
before the end of January 2007. Installations at the Stanislaus,
Fresno, and Bakersfield campuses are on hold until 2007.
and Access Management Initiative (IAM): The Identity
and Access Management Initiative is chartered with developing
and defining the architecture for secure access and data management
at the campus level. The mission of IAM is to enable users to
access and exchange information from campus-to-campus, campus
to other institutions (e.g., K-14), and campus to business (e.g.,
on-line Library materials), while maintaining security standards
and user accessibility permissions.
Technical Architecture Group (TAG) met again on October 26 and
27; the next scheduled TAG meeting is January 23 and 24. Plans
to establish the IAM Executive Committee (EC) will be discussed
with the CSU Chief Administrators and Business Officers (CABO)
at an upcoming meeting of that group. Also, kick off for the
IAM Stakeholder Requirements Group (SRG) will begin in early
2007 through presentations to key system-wide committees soliciting
their support and involvement.
TAG working group focusing on the CSU system-wide unique identifier
has finished its recommendation. It was endorsed by TAG and
will be shared with ITAC at the committee’s meeting in
December. This effort creates the framework for establishing
an identifier that will stay with an individual throughout his/her
lifecycle within the CSU. The current thinking is that the identifier
will be generated centrally, where reconciliation will occur
before it is provided to campuses.
is beginning on a CSU inventory of affiliations (e.g., student,
faculty, etc.) and their definitions to create a CSU master
list. Historically, this information has differed from campus
to campus. This effort will establish standards across the CSU
in the implementation and use of the information.
Website Project: TIS has been tasked with designing
and implementing the technology for a web-based solution that
will allow public information officers/public affairs directors
at all CSU campuses to publish communications information for
students, CSU employees/staff/faculty, media, and the general
public, in case of an emergency and the primary campus website
presence is unavailable. This solution must be easy to use,
require little or no specialized client software and be accessible
over any internet connection. It also must be active and available
any time— 24 hours a day, 7 days a week. If an emergency
occurs, the resource will be activated, allowing users attempting
to access a webpage of an existing campus to automatically be
redirected to the emergency website. The CSU Emergency Communications
Website is meant to be activated in case of an emergency, and
will be limited to providing only basic communications information.
It is not a disaster recovery site, nor a complete failover
site for the World Wide Web presence of an existing campus.
provide increased availability of the emergency website, the
Sonoma campus has been selected as a secondary administration
site. If an event occurs that results in emergency website administration
at WestEd being unavailable, the emergency website at Sonoma
will become automatically activated. The secondary emergency
website at Sonoma is expected to be completed in March 2007.
Data Center Transition: The CSU’s new data center
includes simplified architecture to reduce support costs, increased
flexibility to meet the various different campus needs, a scalable
environment, the same architecture design and hardware for production
and non-production and improved security controls.
backup-to-disk solution for production databases has been implemented;
it will improve clone reliability from 85 to 99 percent. Replicating
clones of databases for the resolution of various performance
issues will reduce the diagnosis/repair timeframe by an average
of 1 hour, 39 minutes to 55 minutes. This represents a 41 percent
reduction in the time required to create a copy of a production
database before diagnosis and repair work can begin.
Security: The ITS Information Security Management Group
has started the Systemwide Security Plan Project.
objective of the project is to develop a security roadmap for
the CSU identifying gaps and provide a framework for which the
security issues should be addressed in the short/midterm/long
of December 15, 2006, we have visited all 9-sample campuses
and the CO: The draft Systemwide Security Plan (by Unisys Security)
is targeted to be completed by late-January 2007.
ADVICE AND POLICY
Technology Initiative (ATI): The Accessible Technology Initiative
(ATI) is focused on ensuring that CSU information resources
and technologies are accessible for persons with disabilities.
The three primary areas of focus for the initiative include
(1) accessible E&IT procurement, (2) web accessibility,
and (3) accessible instructional materials.
ATI held its kickoff event on October 30th and 31st that included
a Technical Assistance Workshop attended by more than 175 administrators,
staff, and faculty from across the CSU system. This successful
workshop provided information, training, and resources to campus
teams and their executive sponsors in order to facilitate the
development of campus implementation plans that address the
December 12th, the ATI held its first CSU Accessible Electronic
and Information Technology (E&IT) Procurement Training.
More than 75 administrators and staff, representing every CSU
campus, attended this event. Attendees received procedural guidance
and technical training on the development and implementation
of campus-level procurement approaches that ensure that E&IT
was recently updated to include accessible versions of the formal
presentation materials used at both events as well as captioned
versions of the ‘From Where I Sit’ educational video
series that were shown at the Technical Assistance Workshop.
forward, the ATI will be conducting a number of trainings and
events over the next few months including the:
Conference (March 19-24)
CATS Conference (March 26-28)
Faculty Development Symposium (April 7)
PSSOA Conference (April 12)
CalWAC Conference (May)
ENACT Summer Institute (July)
addition, the ATI will form a Community of Practice for each
of the 3 areas of focus. These communities of practice will
conduct web conferences, teleconferences, and discussion board
activities to promote the sharing of strategies, tools, and
preferred practices across the CSU system.
of Success: The November 2006 Measures of Success has been completed
and was mailed to the legislature and key university constituents
the week of January 15, 2007.