TECHNOLOGY SERVICES (ITS)
David Ernst, Assistant Vice Chancellor
TECHNOLOGY SERVICES (ATS)
and Communication Technology Literacy Assessment (ICT):
AVAILABLE NOW! All CSU campuses can now use
this innovative web-based test to assess students’ skills
in information and communication developed by ETS in partnership
with the CSU, contains interactive, realistic simulations of
information resources and communications technology applications
(spreadsheets, word processing, web browsing, article databases,
etc). The ICT assessment evaluates both technical skills as
well the proficiency of the learner in accessing, evaluating
and using information from a wide variety of web-based resources.
The ICT assessment provides group and individual level diagnostic
information for the key ICT proficiencies needed for success
in both higher education and work environments. To support campus
use of this assessment, systemwide funds will be provided this
spring and in the 2006-2007 academic year. A CALL FOR PROPOSALS
will be issued in the coming weeks. For more information go
CSU Math and English Success Websites
. Usage of both sites has more than doubled in the past
6 months as a result of sustained outreach efforts and single
sign on integration with CSUMentor!
Success: Two online English Placement Test (EPT) preparation
tools are currently under development to provide more support
for users to succeed on the EPT exam. To support CSU 12th grade
expository reading and writing courses teachers and trainers,
an online community of practice tool is also under development.
Success: The Aleks e-learning course for conditionally
exempt students has begun enabling students who successfully
complete the course to become exempt from remedial math coursework
at the CSU.
Learning Management System (LMS) Strategic
Planning: Preparation is close to completion on Phase
II of the Strategic Planning process. The two major outcomes
of the second phase of the project will be to support campuses
in their own LMS strategic planning efforts and to establish
collaboration and communication structures through which campuses
can share best practices.
governance structure, comprised of members of campus constituent
groups as well as recognized CSU leaders in academic technology,
will also be established to help guide the ongoing strategic
Final contract negotiations and refinement of the detailed scope
of work and schedule are underway with Desire to Learn, the
vendor selected in the recent Digital Marketplace request for
proposals. A solicitation for faculty members to participate
in the alpha testing of digital marketplace was distributed
last month and the digital marketplace team is currently reviewing
Build-Out Project - Stage 1 and Stage 2:
1: Only one of the fourteen Phase 1 and Phase 2 campus projects
has yet to be completed, and that campus is now reporting significant
success in renewing construction after a major hiatus resulting
from contractor and capital funding problems. Two Phase 3 sites
have already closed out their Stage 1 retrofits, and the remaining
six campuses in that final program phase are all pursuing active
construction schedules. In summary, fifteen of the twenty-two
campus projects in the build-out program have been completed,
and the final seven are all making substantial progress. Schedule
projections still indicate that Stage 1 should be completely
finished in the early months of 2007.
2: All campuses have either completed or are actively engaged
in Stage 2 activities. Pomona and Sacramento are the most recent
campuses to complete their network electronics design and installation
activities. This brings the total number of campuses that have
completed their Stage 2 projects to fourteen.
a reminder, the ‘phases’ group campuses in the order
that they undertake the TII project. ‘Stage 1’ refers
to the physical construction of pathways, spaces and media on
campuses; ‘Stage 2’ represents the installation
of the necessary electronic components.)
Management System (NMS): NMS, a set of software tools
that allows campuses to monitor and measure their network performance
and quickly identify points of failure when problems arise,
has been installed on all 23 campuses. Implementation of the
latest NMS version is now complete. This new version updated
the network management tools to coincide with current vendor
is in the final stages of conducting a “System Health
Check” to determine if there are ways to better use network
management software tools in the CSU environment. At their recent
meeting, ITAC suggested that the campuses engage in evaluating
the possibility of creating expertise in collaboratively supporting
applications. Since NMS is scheduled for hardware and software
upgrades in the coming year, it might be a candidate for such
Infrastructure Asset Management System (NIAMS): The
centralized application and database support center for the
asset management software tool that allows campuses to maintain
records of their network infrastructure has been established.
campuses are in the planning phase for implementation and their
needs assessments have been, or will soon be, conducted. The
San Luis Obispo and Los Angeles campuses are scheduled for implementation
from January through March; Monterey Bay and Pomona campuses
are also scheduled to occur late March to May, and Northridge—the
largest campus to implement the tool so far— is scheduled
for May through July.
Access Infrastructure Initiative (CAI): The Campus
Access Infrastructure Initiative (CAI), the system-wide program
that will install and maintain the infrastructure required to
connect each campus local area network (LAN) to the CENIC wide-area
network backbone (WAN), is well underway.
Northridge, Chico, Stanislaus, Humboldt, Fresno, San Francisco,
and Sonoma campuses have completed their implementations and
now have dual, redundant/diverse connections to the CENIC network
backbone. The Chico, Dominguez Hills, Fullerton, and San Jose
campuses are the next four sites scheduled for cutover to their
new network connections in February 2006. Planning and construction
work for the connections to East Bay, Pomona, San Bernardino,
Monterey Bay, Maritime Academy, Stanislaus, Fresno, Bakersfield,
San Francisco, and San Jose campuses continues to progress well.
MANAGEMENT SYSTEMS (CMS)
Center Transition: The
data center transition pilot campuses (San Luis Obispo, Fresno,
and the Chancellor’s office) will begin validation of
the new environment on 1/30/06. The pilot campuses will go-live
in the new data center over the President’s Day weekend,
2/18/06. The remaining campuses will migrate to the new environment
in the March through May timeframe using a “wave”
strategy in which there are two to five campuses per “wave”.
The new data center will include simplified architecture to
reduce support costs, increased flexibility to meet the various
different campus needs, a scalable environment, the same architecture
design and hardware for production and non-production and improved
Data Warehouse pilot campus activities are underway. Pilots
include HR at San Luis Obispo, Finance at the CO and at Chico,
and Student at Pomona and Sonoma. Pilots will be complete by
the end of February. Post-pilot scheduling is underway. Draft
documents are posted to the CMS Web site and will be updated
by the end of February with changes made during the pilots.
The Data Warehouse HR 8.9 upgrade activity will begin during
the 3rd quarter.
The Finance Team successfully completed the first pass
of the SOSS Finance Upgrade to 8.9. All modification retrofits,
enhancements and new requirements were presented to the Finance
Users Group (FUG) with some remaining in the final stages of
the approval process. The Team continues to work on development
of the approved modifications, Configuration Guides, and other
required documentation, while staying on schedule.
is in the process of preparing Release 8.40.050, which will
be available to campuses on March 16, 2006. In addition the
Oracle/PeopleSoft 1099 IRS Updates for 2005, along with the
setup documentation, has been posted to the web in anticipation
of campuses mailing their 1099’s by January 31, 2006.
A FUG sponsored training session on Effective Dating and Trees
was held at the CO the weeks of January 9th and 17th with approximately
75 people from the campuses in attendance.
Resources (HR): The
HR team continues to focus on the 8.9 upgrade activities, including
the wrap-up of remaining application issues surfaced through
pilot campus testing activity for the final pre-release bundle
to be distributed to the pilot and close follower campuses on
January 18th. The team is also working on development of 8.9
application workshops to be delivered to the campuses in the
Absence Management Team is conducting a web cast to review the
8.9 PeopleSoft/Oracle Absence application functionality and
confirm the CSU design.
State Controller’s Office (SCO) 21st Century project (replacement
of the state HR & Payroll application) CSU scope document
has been finalized.
Administration Update: The SA (Student Administration)
go-live activity remains on schedule for the campuses. San Luis
Obispo is currently on track for Financial Aid starting in February
2006 and continuing a phased rollout through the year of additional
functionality. CMS Central completed Proof of Concept testing
for the new data center transition and is on track for the data
Jose is currently completing system testing in preparation for
their HCM 8.9 upgrade "go-live" on February 24th.
San Bernardino and Sacramento have begun their Student Administration
SAIC (Student Administration Implementing Campuses) met in person
to discuss the Facilitating Graduation Initiatives as directed
by the CO (Chancellor's Office) on December 7th. The team is
focusing on how CMS can help facilitate the use of the software
to achieve the CO guidelines. A meeting on this topic was held
on January 18th.
Security Plan: The review team has completed selection
of the vendors for the RFP and the optional campus assessments
(MEA). In December 2005, they conducted in person interviews
with the “short-listed” 3 vendors. (Originally,
19 bidders submitted responses to the RFP.)
Policy Development: The Information Security Officers
(ISOs) are finalizing the draft of the first set of security
policies. These are Data Classification, Access Control, Roles
and Responsibilities, Acceptable Use, and Data Retention. The
next steps for these draft policies was discussed at the ISO
meeting on January 26, 2006.
ADVICE AND POLICY
of Success: The November 2005 Measures of Success (MOS)
was completed and mailed to the Legislature and key CSU constituents
in December 2005.
10th Anniversary: Plans are underway to present an
update on the Integrated Technology Strategy to the Board of
Trustees at the March, 2006 meeting. The ITS was first approved
by the Board in March, 1996; an update was provided in March,
Accessible Technology Initiative: ITS is pleased to
announce the addition of Mary Cheng to the ITS staff. Mary,
the former Director of Disability Services at CSU East Bay and
Project Director for the CSU Center for Alternate Media (CAM),
has accepted the position of Director, Accessible Technology
Initiative in the department of Technology Policy, Planning
and Advice, effective January 1, 2006.
primary responsibility will be the development and oversight
of implementation strategies associated with Executive Order
926 The California State University Board of Trustees Policy
on Disability Support and Accommodations which can be viewed
2006 Customer Satisfaction Surveys! This year the survey
tool is completely Web-based, which will reduce the campus effort
and cost of administration. This tool will be hosted and administered
by the Systemwide QI department at the Chancellor's Office.
Campuses can decide whether to use any or all of the surveys
can peruse the survey design at www.calstate.edu/QI/surveydesign/communication.shtml
and select from the systemwide list of base questions, or they
can customize surveys for campus-specific needs.
need to indicate their intent to participate in the 2006 Customer
Satisfaction Surveys to Agnes Chan, Project Manager, by Monday,
February 6, 2006. A complete suggested timeline is listed on
the Systemwide Communication Plan at www.calstate.edu/QI/surveydesign/communication.shtml.
you have any questions, please contact Agnes Chan at (562) 951-4556
Pennington, Interim Director