Balanced Scorecard

Customer Satisfaction Surveys

The Business and Finance Division will conduct Customer Satisfaction Surveys annually for internal customers. Currently, the functions included are CO Accounting, Chancellor's Office Information Technology Services (CITS), Operations, Mail Services, and Contracts and Procurement Services.

Finance and Treasury, Quality Improvement, Systemwide Financial Operations, Contracts & Procurement Services, and the Budget Office conduct surveys for external customers (campuses).

2004/05 Customer Satisfaction Survey Results
2003/04 Customer Satisfaction Survey Results


Content Contact:
Lori Erdman
(562) 951-4601
lerdman@calstate.edu

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Date Last updated: November 16, 2004